Night Auditor - EMEA

Hilton; Versailles; Sur place; EUR 22 000 - 30 000; Plein temps

Résumé du poste

Join a prestigious hotel as a Night Receptionist in a stunning location near the Château de Versailles. This role involves ensuring guest satisfaction through excellent service and smooth operations at the front desk. You'll work in a supportive team environment, contributing to memorable experiences for guests while enjoying a range of employee perks. This is an exciting opportunity to grow in the hospitality industry with a globally recognized brand, known for its commitment to exceptional service and employee satisfaction.

Prestations

Two consecutive days off

Continuous shifts

Free parking or transport pass coverage

Various performance bonuses

78% employer contribution to health insurance

Free hot beverages

Uniforms provided

Employee recognition program

Career development opportunities

Preferential rates at Hilton properties

Qualifications

• Fluent in French and English with strong interpersonal skills.
• Experience in luxury hotel reception, focusing on customer satisfaction.

Responsabilités

• Manage guest check-in and check-out procedures efficiently.
• Provide exceptional service and information to guests.
• Prepare nightly reports and manage daily operations.

Connaissances

Customer Service

Hospitality Experience

Guest Relations Experience

Phone Etiquette

Math

Formation

Experience at a reception desk in a luxury establishment

Outils

Windows

Description du poste

Job Description

Located on the edge of the Château de Versailles Park, nestled in a lush green setting, the Waldorf Astoria Versailles Trianon Palace invites guests to discover 199 rooms and suites within the five-star Trianon Palace and its four-star Pavilion; the brasserie-style restaurant La Véranda and its bar gallery; the Michelin-starred gourmet restaurant Gordon Ramsay; conference and event rooms; as well as a fitness center and the luxurious Guerlain Spa.

Position Overview

Established in 1910, the five-star Trianon Palace offers 85 rooms and 15 suites with stunning views of the Versailles Park and the hotel's landscaped gardens.

This historic setting features many beautiful spaces, including a large gallery filled with natural light and decorated in a refined contemporary style.

Located just opposite the Trianon Palace, the four-star Pavilion features 99 rooms with modern and sophisticated elegance, most offering beautiful views of the garden.

We are looking for a Night Receptionist (M/F) to join our wonderful Front Office team, which includes receptionists, concierges, valets, and porters, all supervised by our Front Office Manager.

As a true ambassador of the hotel, in collaboration with and under the supervision of the Front Office Manager and the Night Duty Manager, you will be responsible for the smooth operation of guest reception services and satisfaction.

All of this in an exceptional working environment.

Position available on a permanent contract (CDI) as soon as possible.

4/3 work schedule.

Your missions:

1. Carry out guest check-in and check-out procedures (for individuals or groups).
2. Welcome guests (both by phone and in person) and create an unforgettable experience.
3. Provide guests with information about their stay, formalities, and the services offered by the hotel.
4. Assist in planning room occupancy, processing guest payments, and handling deferred charges.
5. Ensure the closure of daily operations.
6. Draft a nightly report summarizing activities and any incidents, and pass on instructions to the day team.
7. Prepare arrival, departure, in-house, and expected VIP guest lists.

EOE / AA / Disabled / Veterans

Profile

You are fluent in French and English.

You have experience working at a reception desk in a similar luxury establishment (work/study experience included).

Strong interpersonal skills and team spirit.

Excellent sense of customer contact and service.

Keen eye for detail and quality.

Strong listening and communication skills.

High level of organization and precision.

Authorization to work in France is required.

JOIN US!

Becoming part of the Waldorf Astoria Versailles team means working in an exceptional setting with a warm, family-like, and supportive atmosphere.

It also means joining the global Hilton family, whose vision, as passed down by Conrad Hilton, is to fill the earth with the light and warmth of hospitality by delivering exceptional experiences to every guest, every time.

Hilton has been ranked #1 in France on the list of World's Best Workplaces.

A message from our General Manager, Stéphanie Rambaud:

Dear candidates,

We sincerely thank you for your interest in our hotel. We look forward to meeting you and hopefully welcoming you into the fantastic team of the Waldorf Astoria Versailles.

Benefits

• Two consecutive days off
• Continuous shifts (no split shifts)
• Overtime managed, compensated, or paid under certain conditions
• Free parking or 50% coverage of Pass Navigo transport pass
• Various bonuses: performance, year-end, seniority, referral, and sales-related (depending on the role)
• 78% employer contribution to health insurance (individual), 100% coverage for supplemental insurance
• Free hot beverages / Onsite staff restaurant Foodles (smart fridges) with employer contribution
• Uniforms provided or company laundry service / Locker rooms available
• CSR Committee
• Regular events and a friendly, caring atmosphere
• Employee recognition program

Hilton Employee Perks

• Preferential rates at Hilton properties worldwide, including for friends and family
• Access to e-learning courses in various fields, in addition to internal training
• Real and concrete career development opportunities within the Hilton Group

To apply, please email us at:

Visit our website:

Visit the Waldorf Astoria Versailles Trianon Palace page on LinkedIn.

Key Skills

Customer Service, Hotel Experience, Hospitality Experience, Guest Relations Experience, Math, Windows, Facilities Management, Night Audit, Front Desk, Guest Services, Phone Etiquette, Word Processing

Employment Type: Full-Time

Experience: years

Vacancy: 1