Native French Customer Service

CBTalents; Paris; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Une entreprise de services numériques de premier plan recrute des professionnels francophones pour un rôle de représentant du service client au Portugal. Ce poste offre une occasion unique de travailler avec des marques mondialement reconnues tout en profitant de la culture et du mode de vie portugais. Avec un contrat de 12 mois, des possibilités de formation et de croissance professionnelle, ainsi qu'une assistance à la relocalisation, c'est une chance de bâtir votre carrière dans un environnement inclusif et dynamique. Rejoignez une équipe multiculturelle et faites la différence dès aujourd'hui!

Prestations

Assurance santé privée

Assistance à la relocalisation

Formation rémunérée

Équilibre travail-vie

Accès à des ateliers et événements

Qualifications

• Fluence en français requise, anglais est un atout.
• Compétences en service à la clientèle et en informatique nécessaires.

Responsabilités

• Répondre aux clients francophones par téléphone, e-mail ou chat.
• Maintenir un style de communication professionnel et dynamique.

Connaissances

Service à la clientèle

Saisie de données

Compétences en informatique

Compétences en mathématiques de base

Compétences en dactylographie

Outils

Windows

Description du poste

Job Description : French Customer Service Role Live and Work in Portugal

Are you fluent in French and looking for an exciting opportunity to work and travel abroad?

We are recruiting French-speaking professionals to join our vibrant multicultural team based in Portugal. Work with globally recognized brands while enjoying the rich culture, cuisine, and lifestyle that Portugal has to offer.

About Us

We are a global leader in digital business services operating across 91 countries and serving 170 markets with a workforce of over 410,000 specialists. In Portugal, we have over 13,000 employees from 111 different nationalities speaking 35 languages.

Position Details

• Role: French-Speaking Customer Service Representative
• Languages: Fluency in French is required; English proficiency is an asset
• Contract Type:

12-month employment contract extendable for an additional 12 months

• Opportunity for a permanent contract after 2 years of service

Salary Details

Option 1 Without Company-Provided Housing:

• Base Salary: 941 / month (gross)
• Food Allowance: 154 / month (paid via a debit card)
• Christmas and Holiday Bonuses: 78.42 / month each
• Total Gross Cash Compensation: 1251.84 / month

Option 2 With Company-Provided Housing:

• Base Salary: 768 / month (gross)
• Housing Benefit (for candidates living more than 100 km away): 200 / month
• Food Allowance: 154 / month (paid via a debit card)
• Christmas and Holiday Bonuses: 64 / month each
• Total Gross Cash Compensation: 1250 / month

Note: Housing benefit includes rent and utility bills if you stay in company-provided housing.

Additional Benefits:

• Private health insurance starting from your first day of employment in addition to standard Portuguese social security coverage.

What We Offer

• Relocation Assistance: Comprehensive support for relocating and settling in Portugal including airport pickup and housing arrangements.
• Paid Training: Initial training period lasting 14 weeks compensated at 185.60 / week (net). Training is payable upon successful completion.
• Professional Growth: Work with prestigious global brands and take part in professional development programs such as our JUMP! leadership initiative.
• Work-Life Balance: Access to Le Club TP, a free community development program offering workshops, activities, and events (e.g., painting, surfing, cooking, etc.).
• Immersion in Portugal: Explore Portugal's renowned history, diverse culture, breathtaking scenery, and delicious food while building your career in a friendly and inclusive environment.

Your Responsibilities

• Respond to French-speaking customers via phone, email, or chat to resolve inquiries and provide exceptional service.
• Maintain a professional and dynamic communication style to ensure customer satisfaction.
• Work collaboratively with colleagues and contribute to continuous improvement.

Selection Process

Our recruitment process is simple and transparent:

• Online Testing: Completion of six timed tests through an online platform with instructions provided via email.
• Interview: A phone interview to discuss your qualifications, career goals, and expectations.
• Confirmation and Relocation: Receive a comprehensive kit and support for relocation arrangements upon selection.

Note: Fraud during the testing phase may result in retesting or withdrawal of offers.

Why Join Us

Join us in sunny Portugal and take advantage of the opportunity to work in a globally recognized organization while experiencing the country's rich history, culture, and lifestyle. Whether you're starting your career or deepening your experience, this is your chance to make a difference.

Apply now and begin your professional journey in Portugal!

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1