Multinational Client Coordinator HFX

France branch; Courbevoie; Sur place; EUR 40 000 - 80 000; Plein temps

Résumé du poste

Une entreprise de premier plan dans le secteur de l'assurance recherche un professionnel dynamique pour gérer des programmes d'assurance multinationaux. Ce poste implique la coordination des activités de service, la gestion des attentes des clients et la collaboration avec des équipes internes et externes. Vous aurez l'opportunité de développer vos compétences tout en travaillant dans un environnement inclusif et collaboratif. Rejoignez une équipe qui valorise l'innovation et l'excellence dans le service à la clientèle, tout en contribuant à la croissance d'une entreprise qui se consacre à la gestion des risques à l'échelle mondiale.

Prestations

Programme de récompenses complet

Développement professionnel continu

Environnement de travail collaboratif

Culture d'inclusion et d'appartenance

Qualifications

• Minimum 3 ans d'expérience en assurance commerciale, de préférence en service client.
• Connaissance technique des programmes multinationales et des processus.

Responsabilités

• Gérer les activités de service multinational au quotidien pour un portefeuille de comptes.
• Coordonner les activités pré- et post-adhésion pour garantir la conformité.

Connaissances

Service client

Gestion des attentes des clients

Gestion des comptes

Résolution de problèmes

Compétences en communication écrite et verbale

Gestion du temps

Collaboration

Administration

Formation

Diplôme en assurance commerciale

Outils

MS Outlook

Excel

Word

Description du poste

At AIG we are reimagining the way we help customers to manage risk. Join us as to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.

Multinational

AIG Multinational is an exciting business area within AIG that designs, implements and services bespoke multinational insurance solutions for our global customers empowering our clients and broker partners to navigate complex cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant and seamless solutions that support our clients' risk management objectives. You can work alongside a dynamic multidisciplinary team to explore and deliver new solutions to meet our customers' global insurance needs.

Role Summary

External broker and client facing role managing the day-to-day servicing and multinational technical support on an assigned portfolio of Tier 2 and 3 Multinational programs in support of the Product Underwriters. Provides multinational technical support to Underwriters for standard programs as needed. This role supports all major Multinational lines of business.

How you will create an impact

Coordinate the day-to-day multinational servicing activities throughout the program lifecycle on an assigned portfolio of accounts and operate as the primary multinational point of contact for internal and external stakeholders.

Proactively manage pre-bind activities including:

1. Utilizing available AIG tools and technology the completion of a comprehensive territorial analysis detailing the multinational regulatory requirements to be included in the quotation document.
2. Collection of any other specific regulatory information impacting the program including tariff and/or minimum rates, mandatory retentions or cessions, and any other regulatory matters requiring engagement with the AIG network prior to binding.
3. Promote and drive the adoption of the AIG Multinational End-to-End process so that all parties understand and commit to roles, responsibilities, and expected timelines to provide an elevated service performance and deliver contract certainty.
4. Completion of handoff documentation to the Multinational Administrator / Multinational Operations for the release of network instructions ensuring 100% accuracy and in line with bound program terms.

Proactively manage post-bind activities including:

1. Monitoring of program implementation to ensure network issues and rejects are addressed effectively and efficiently working in collaboration with underwriting, the Multinational Client Executive and the AIG network as applicable.
2. Track performance and escalate where necessary utilizing appropriate escalation channels to ensure documentation is issued within agreed timeframes and premiums are collected in line with AIG payment terms.
3. Provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.

Ongoing account servicing:

Address any ad hoc midterm enquiries including endorsements, certificate requirements or any other administrative or servicing request ensuring engagement with appropriate authority holder for approvals where required.

Provide tracking and performance information to underwriting and Multinational Client Executive for inclusion in periodic client stewardship meetings in which you would participate.

General:

Provide multinational subject matter expertise and be an escalation point to support colleagues in respect of multinational program design, territorial information and multinational related problem solving as required.

Build strong relationships with underwriters and distribution to promote AIG Multinational.

Help support and contribute to internal and external strategies that align our product offerings and grow AIG multinational business.

What you'll need to succeed

1. Minimum 3 years commercial insurance experience preferably client servicing (broker or company background)
2. Technical knowledge of multinational programs with experience of the multinational environment and processes.
3. Experience working with multinational corporations
4. Strong written & verbal communication and interpersonal skills
5. Highly motivated and ability to work autonomously and on own initiative
6. Good time management skills, ability to handle multiple priorities, organize work and meet deadlines
7. Strong administration skills and attention to detail
8. Ability to clearly articulate ideas
9. Collaborative with the ability to build strong relationships with key internal and external stakeholders
10. Ability to identify operational improvements and gain technical knowledge/experience to carry out those improvements
11. Computer literacy required: IT packages MS Outlook, Excel, Word

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing, and financial security as well as your professional development to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever better solutions to our customers. At AIG you can go further to support individuals, businesses, and communities helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

Functional Area: UW Underwriting

AIG Europe S.A. (France branch)

Required Experience:

Key Skills

Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients