Multinational Client Coordinator H / F (7 months fixed-term)

France branch; Courbevoie; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading global insurance organization is seeking a Multinational Client Coordinator for a 7-month fixed-term contract. The role involves managing day-to-day servicing and technical support for multinational programs, requiring strong communication skills and a minimum of 3 years of experience in commercial insurance. The position offers a collaborative work environment with a focus on diversity and inclusion.

Prestations

Comprehensive health benefits

Professional development and tuition reimbursement

Volunteer hours

Qualifications

• Minimum 3 years of experience in commercial insurance, preferably client servicing.
• Technical knowledge of multinational programs.
• Strong communication and interpersonal skills.

Responsabilités

• Coordinate daily multinational servicing activities for an assigned portfolio.
• Manage pre-bind and post-bind activities including monitoring program implementation.
• Build strong relationships with underwriters and distribution.

Connaissances

Communication

Interpersonal Skills

Time Management

Attention to Detail

Problem Solving

Outils

MS Outlook

Excel

Word

Description du poste

Multinational Client Coordinator (7 months fixed-term contract)

Who we are

American International Group Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for both commercial and personal insurance customers. It includes one of the world's most extensive property casualty networks. General Insurance offers a broad range of products to customers through

Multinational

AIG's Multinational business is an exciting area within General Insurance that challenges you daily to explore new opportunities for our clients worldwide. As a trusted advisor, you will tailor multinational insurance solutions for our global clients, enabling them to operate across borders with confidence and consistency. You will partner with a dynamic global team of experts including underwriters, risk engineers, analytics, and claims professionals to design, implement, and service multinational insurance programs. This includes issuing timely policies, providing regulatory advice, sharing local knowledge, supporting efficient money movement capabilities, and deploying large fronted limits. Our professionals have diverse skills necessary to deliver customized, compliant, and seamless solutions that support clients' risk management objectives. With in-depth knowledge of local markets, practices, and regulations, Multinational provides world-class insurance solutions and helps clients navigate cross-border risks effectively.

Role Summary

This is an external broker and client-facing role managing the day-to-day servicing and multinational technical support on an assigned portfolio of Tier 3 Multinational programs, supporting the Product Underwriters. It also provides multinational technical support for Tier 4 standard programs as needed and covers all major Multinational lines of business.

What you need to know

• Coordinate daily multinational servicing activities throughout the program lifecycle for an assigned portfolio, acting as the primary point of contact for internal and external stakeholders.
• Manage pre-bind activities proactively, including:

- Utilizing available AIG tools and technology for comprehensive territorial analysis detailing regulatory requirements for quotations.

• Collect specific regulatory information impacting the program, such as tariffs, minimum rates, retentions, cessions, and other regulatory matters requiring engagement with the AIG network prior to binding.
• Promote and drive the adoption of the AIG Multinational End-to-End process to ensure clarity of roles, responsibilities, and timelines, enhancing service performance and contract certainty.
• Complete hand-off documentation to Multinational Administrator/Operations for network instructions, ensuring 100% accuracy and alignment with bound program terms.
• Manage post-bind activities, including monitoring program implementation, addressing network issues, tracking performance, and escalating issues as necessary.
• Provide regular updates on program performance to brokers or clients until full implementation.
• Address ad hoc mid-term enquiries, endorsements, certificate requirements, or other administrative requests, engaging appropriate authorities for approvals when needed.
• Provide tracking and performance data for inclusion in periodic client stewardship meetings.
• Support colleagues with multinational program design, territorial information, and problem-solving as needed.
• Build strong relationships with underwriters and distribution to promote AIG Multinational.
• Contribute to strategies that align our product offerings and grow the business.

What we're looking for

• Minimum 3 years of experience in commercial insurance, preferably client servicing (broker or company background).
• Technical knowledge of multinational programs and experience in the multinational environment and processes.
• Experience working with multinational corporations.
• Strong communication and interpersonal skills, both written and verbal.
• Highly motivated, able to work autonomously and proactively.
• Good time management skills, capable of handling multiple priorities and meeting deadlines.
• Strong administrative skills and attention to detail.
• Ability to articulate ideas clearly.
• Collaborative mindset with the ability to build relationships with key stakeholders.
• Ability to identify operational improvements and acquire relevant technical knowledge.
• Computer literacy: MS Outlook, Excel, Word.

Benefits and Culture

We offer comprehensive benefits focused on health, wellbeing, and financial security, including leaves for personal and family needs, volunteer hours, professional development, and tuition reimbursement. We are committed to diversity, inclusion, and creating a supportive, collaborative work environment. Our culture emphasizes in-person collaboration, respect, and celebrating diverse talents and perspectives.

Equal Opportunity Statement

AIG is an Equal Opportunity Employer, providing equal opportunity regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or other protected categories. We are dedicated to diversity and inclusion, and we accommodate applicants with disabilities.