Multilingual Customer Service Reps On-site/Remote (Greece-based)

ST Global Talent Connect; Paris; À distance; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading customer service company is seeking Multilingual Customer Service Representatives to join their team. The role requires fluency in French, Italian, or Spanish, along with strong English skills. Responsibilities include providing high-quality support, investigating user issues, and contributing to process improvements. This position offers a chance to make a significant impact in creating positive online experiences. Apply now to be part of a mission to enhance digital well-being.

Qualifications

• Fluency in French, Italian, or Spanish (C1), and strong English (B2+).
• Previous customer service, moderation, or BPO experience is an advantage.
• Higher education or military experience is a plus.

Responsabilités

• Assist users with empathy and professionalism.
• Investigate account issues and review user reports.
• Share ideas to improve processes and enhance customer experience.

Connaissances

Fluency in French

Fluency in Italian

Fluency in Spanish

Strong English skills

Analytical thinking

Empathy

Formation

High school diploma

Description du poste

About the job Multilingual Customer Service Reps On-site/Remote (Greece-based)

Now Hiring: French, Italian & Spanish-Speaking Customer Service Representatives Remote in Greece
Work Location: Remote (based in Greece)
Languages Required: French (C1), Italian (C1), or Spanish (C1) + English (B2+)
Start Date: ASAP

Are you passionate about creating a safer and more inclusive online space? Do you have a natural talent for communication and problem-solving? If so, we invite you to join a dynamic international team as a Customer Service Representative!

Your Responsibilities

As part of our Trust & Safety support team, you will:

️ Assist users with empathy and professionalism, ensuring high-quality support.

Gain deep knowledge of platform guidelines, community standards, and internal policies.

️ Make thoughtful and fair decisions to support a positive user experience.

️ Maintain a warm and respectful tone in all written and verbal communication.

Investigate account issues, review user reports, and moderate sensitive content.

Share ideas to improve processes and enhance the customer experience.

Identify behavioral trends and help refine internal procedures.

️ Review flagged content with care, accuracy, and discretion.

Contribute to ongoing improvements in operational efficiency and quality.

What Were Looking For

Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).

Analytical Thinking: Ability to assess complex situations and apply policy appropriately.

Education: High school diploma required; higher education or military experience is a plus.

Experience: Previous customer service, moderation, or BPO experience is an advantage.

Cultural Awareness: Sensitivity to social norms and digital behavior across different regions.

EU citizenship or valid Greek residency

Why Join Us?

At the core of our work is a deep commitment to community and digital well-being. As part of our team, you'll help create positive, respectful, and safe experiences for users around the world.

If you are empathetic, detail-oriented, and ready to make a difference in the online spacewe want to hear from you!

Apply today and be part of a mission to shape a better digital world.