Mobile & Web Service Manager

techhub; Bordeaux; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Meal allowance

Employee discount

Résumé du poste

Pepco is expanding its Tech Hub in Porto and seeks a Mobile & Web Service Manager to lead service operations, drive performance, stability, and continuous improvements across mobile and web platforms.

You will coordinate with cross‑functional teams, own the change calendar, and ensure reliable digital experiences for Europe-wide products. Fluency in English and a proactive mindset are essential for a fast-paced, international environment.

Qualifications

• Bachelor’s degree in IT, Business Systems, or a related field.
• ITIL certification or equivalent (nice to have).
• At least 7 years in IT service management or leadership roles.
• Experience supporting digital products across mobile and web platforms.
• Strong knowledge of ITIL processes: incident, problem, change, and release management.
• Ability to manage high-pressure situations and coordinate across multiple teams.
• Strong organizational and communication skills.
• Proactive mindset focusing on stability and continuous improvement.
• Ability to work in an international and fast-paced environment.
• Fluent English (mandatory).

Responsabilités

• Manage day-to-day service operations for mobile and web digital products, ensuring SLAs and KPIs are met.
• Coordinate with vendors, infrastructure, and support teams to resolve incidents and problems efficiently.
• Own and manage the change and release calendar, ensuring stable and well-coordinated deployments.
• Drive root cause analysis and implement preventive measures for recurring issues.
• Monitor system health, service availability, and performance across platforms.
• Support service design, transition, and operational readiness for new features and releases.
• Maintain documentation, including knowledge base and operational runbooks.
• Promote continuous improvement and operational excellence within the product teams.

Connaissances

ITSM

Incident management

Change management

Release management

Fluent English

Formation

Bachelor's in IT / related field

Outils

ITIL framework

Description du poste

Build. Test. Deliver. Enjoy at Pepco!

About the role

At Pepco, we’re growing fast and building our Tech Hub in Porto to support our business across Europe.

We are looking for a Mobile & Web Service Manager to join the team. In this role, you will ensure the smooth and efficient operation of our digital products across both mobile and web platforms, acting as the service lead and driving performance, stability, and continuous improvement.

If you enjoy keeping things running, solving problems before they escalate, and working across teams to deliver reliable digital experiences, you’ll fit right in.

What you’ll be doing

• Manage day-to-day service operations for mobile and web digital products, ensuring SLAs and KPIs are met
• Coordinate with vendors, infrastructure, and support teams to resolve incidents and problems efficiently
• Own and manage the change and release calendar, ensuring stable and well-coordinated deployments
• Drive root cause analysis and implement preventive measures for recurring issues
• Monitor system health, service availability, and performance across platforms
• Support service design, transition, and operational readiness for new features and releases
• Maintain documentation, including knowledge base and operational runbooks
• Promote continuous improvement and operational excellence within the product teams

What we’re looking for

• Bachelor’s degree in IT, Business Systems, or a related field
• ITIL certification or equivalent (nice to have)
• At least 7 years of experience in IT service management or support leadership roles
• Experience supporting digital products across mobile and web platforms
• Strong knowledge of ITIL processes (incident, problem, change, and release management)
• Ability to manage high-pressure situations and coordinate across multiple teams
• Strong organisational and communication skills
• Proactive mindset with focus on stability and continuous improvement
• Ability to work in an international and fast-paced environment
• Fluent English (mandatory)

What we offer

• Hybrid model: 2 days remote / 3 days onsite
• Office based in Porto: https://maps.app.goo.gl/Nn7hc6uYrmPiT8Fc9
• Competitive salary and annual bonus
• Health insurance from the month after joining
• Meal allowance
• Employee discount in Pepco stores in Portugal
• Learning and development opportunities
• International exposure and collaboration across markets
• A simple, down-to-earth culture where people support each other

About Pepco

Pepco is one of Europe’s fastest-growing retail companies, with thousands of stores and millions of customers visiting us every month. Behind that growth, there’s a team of people who make things happen. We keep things simple, we focus on results, and we support each other to get there. At Pepco, no two days are the same. And that’s exactly how we like it.

Interested? Apply now and be part of building something new in Porto!