Meeting & Events Assistant Program Manager

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

JLL Work Dynamics is currently searching for a confident and ambitious Meeting and Events Coordinator who is reporting to the Meetings and Events Regional Program Manager. Working as part of the overall Meeting and Events Team, this role will be responsible for the coordination of Meeting and Events across the region.

What This Job Involves

Overall responsibilities include:

1. Support and leadership of onsite meeting and events teams
2. Support and coordination of event stakeholders and partner teams
3. Ensure Outlook and Meeting room booking systems are up to date
4. Coordination of event set ups with meeting and events teams
5. Coordination of meeting and event requests with meeting and events teams ensuring requests are completed in a timely manner
6. Coordination of employee experience activations and events
7. Ensuring out of hours meeting and events are coordinated efficiently and effectively
8. Ensuring service excellence across the region
9. Coordination of service support such as Facilities, Janitorial and Security Teams
10. Coordination of Facilities Team to ensure rooms are correctly configured
11. Ensuring new processes and standards are implemented across sites in conjunction with Program Manager
12. Operational oversight of region, linking with Program Manager for implementation of global or regional practices and standards
13. Acting as point of escalation for issues, feeding back to Program Manager where required
14. Ensuring compliance with EHS requirements and standards for all meeting and event activities
15. Convey relevant feedback to Line Manager and Program Manager when appropriate
16. Liaising with Amazon Global Events Services teams where onsite meetings and events cannot be accommodated
17. All other tasks and duties as required
18. Leads site visits, planning meetings and final details meetings with Amazon customer and supporting vendor partners
19. Demonstrates continuous effort to improve operations, service levels, and streamline work process

1. Previous experience working within a high-profile corporate environment
2. Previous hospitality experience is desirable
3. Fluency in English and local language
4. Proficient knowledge of Microsoft Office Pack
5. Very high attention to detail
6. Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal
7. Ability to maintain professionalism at all times and be an ambassador of the team
8. Be an excellent team player with the want to go above and beyond for each other

1. You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
2. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
3. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...