Markets Technology Application Support Engineer

Barclays UK; Paris; Sur place; EUR 45 000 - 70 000; Plein temps

Résumé du poste

An established industry player is seeking a dedicated Markets Technology Application Support Engineer to join their dynamic team in Paris. In this pivotal role, you will ensure the resilience of critical technology infrastructure while providing essential support for Equities applications. Your expertise in application support and analytical skills will be key to troubleshooting complex issues and minimizing disruptions. This full-time onsite position offers a collaborative environment where you can contribute to driving innovation and excellence in a fast-paced trading floor setting. If you're ready to take on challenges and make a significant impact, this opportunity is perfect for you.

Qualifications

• Experience in application support for time-critical systems.
• Strong analytical skills to troubleshoot complex issues.
• Understanding of core IT infrastructure components.

Responsabilités

• Provide technical support for service management and resolve complex issues.
• Perform preventative maintenance on hardware and software.
• Analyze system logs to identify and resolve issues.

Connaissances

Application Support

Analytical Skills

Linux

Windows Server

MS SQL

Oracle

Networking

Load Balancers

Storage Systems

ITIL Principles

Formation

Bachelor's Degree in Computer Science or related field

Relevant Certifications (e.g., ITIL)

Outils

Monitoring Tools

Service Management Software

Description du poste

Join Barclays as a Markets Technology Application Support Engineer, where you’ll play a pivotal role in shaping the future of our digital landscape—driving innovation, stability, and excellence. In this role, you will provide essential support for our Equities applications, ensuring the resilience of our critical technology infrastructure. You’ll be responsible for proactively monitoring systems, resolving complex technical issues, and minimising disruptions to our operations, all while contributing to a high-performing global team.

This is a full-time onsite role, requiring presence in the office 5 days per week. The team covers core hours between 08:00–19:00 CET through a rotating shift pattern (early, middle, and late shifts). Occasional weekend work (a few times per year) may be required to support activities such as Business Continuity Management testing.

To excel in this role, you should have:

• Proven experience providing application support for time-critical systems, ideally within a fast-paced trading floor environment.
• Strong analytical skills, with the ability to troubleshoot and debug complex technical issues effectively.
• A solid understanding of core IT infrastructure components, including Linux or Windows Server OS, MS SQL or Oracle databases, networks, load balancers, and storage systems.
• A collaborative mindset, with experience supporting business stakeholders and working seamlessly with technical teams across multiple geographies.

Some other highly valued skills may include:

• Experience providing application support within the financial services industry.
• A strong understanding of trading business concepts, end-to-end business processes, and workflows.
• Foundational knowledge of ITIL principles and practices.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The successful candidate will be based in Paris.

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Analyst Expectations

• Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise.
• Thorough understanding of the underlying principles and concepts within the area of expertise.
• Develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Take responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies/procedure appropriately.
• Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex/sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.