Mandarin-Speaking Retail Manager — Onboard Cruise

Harding+; Paris; Sur place; EUR 52 000 - 87 000; Plein temps

Avantages offerts par ce poste

Accommodation on board

Meals on board

Visas and seafaring documents

In-house training

Central office support

Résumé du poste

Harding is seeking an experienced Mandarin-speaking Retail Manager to lead our onboard cruise retail teams and drive sales performance. You will manage guest experience, train staff, and coordinate client outreach for events while upholding luxury service standards.

Join a dynamic environment at sea, with a contract role of up to six months at a time and potential breaks between contracts. Accommodation and meals are provided on board, along with central training and support.

Qualifications

• Proven experience as a Retail Manager or Assistant Manager, ideally with experience at sea.
• Fluent in Mandarin with confident guest and colleague communication.
• Motivated to lead a team to achieve and exceed sales targets.
• Excellent face-to-face service and sales ability with strong interpersonal skills.
• Experience in public speaking and showcasing luxury items.
• Adaptable to change and able to work in a high-pressure environment.
• Strong leader and team player with commercial drive and goal orientation.
• Proficient in store and HR processes including reports, loss prevention, audits, appraisals.

Responsabilités

• Lead a team in creating an exceptional and memorable onboard retail experience for guests.
• Lead and inspire the team to deliver service excellence while achieving sales and profit targets.
• Set an example for your team as a role model.
• Identify and deliver training requirements within your team.
• Take ownership of your client base including outreach for events such as private sales and in-store events.
• Maintain highest standards on shop floor and in back office operations.

Connaissances

Team leadership

Sales target achievement

Client outreach

Public speaking

Customer service

Fluent Mandarin

Description du poste

Harding is seeking an experienced Mandarin-speaking Retail Manager to lead our onboard cruise retail teams and drive sales performance. You will manage guest experience, train staff, and coordinate client outreach for events while upholding luxury service standards.

Join a dynamic environment at sea, with a contract role of up to six months at a time and potential breaks between contracts. Accommodation and meals are provided on board, along with central training and support.