Manager Operations Client Service (H / F)

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity,equity,and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at

What will you be doing?

Based in France, this Manager Operations Client Service representative will be responsible for addressing all inquiries on data elements raised by internal or external clients within the Beauty sector. This may include fielding, investigating, and resolving data issues, and / or collaboration with other groups to drive to resolution. Operations Client Service grows and maintains direct relationships with external clients to facilitate effective two-way communication, and serves as needed as an internal interface to Operations.

Job Responsibilities

External Role :

• Build strong, trusted, on-going relationships with clients within the Beauty sector in France, in the UK and internationally and become their main point of contact for data inquiries, operational activity, methodology, and category enhancements
• Address, troubleshoot, resolve, and communicate data quality issues / resolutions / optimisation
• Train our clients on Circana solutions, processes and analytics tools
• Prepare written and verbal communications which clearly convey issues, findings, resolutions and impacts to external audiences
• Proactively provide clients with an overview of data changes due to upgrades or launches prior to data release.
• Maintain an understanding of Industry key categories in order to support client interaction
• Gather suggestions and represent need for enhancements from clients for internal discussion
• Attend client meetings as necessary

Internal role :

• Develop trusted relationships with Practice leads, Commercial teams, Operations, and Product
• Effectively liaise with other Operations Client Service team members, Operations, Commercial, Product, Research Science, and other support groups to ensure ultimate resolution and communication of inquiries
• Monitor and identify patterns in client inquiries that could influence changes in our processes
• Maintain detailed and effective communication with Commercial team related to client interaction, both reactive and proactive
• Master an understanding of Circana processes to support investigation and articulation of inquiries
• Assist senior management team with setting strategies and direction to the department

Requirements

• At least 5 years of experience as an Expert in Consumer Data Content, Data Quality Analysis or Operations Client Service Analyst within retailer, beauty sector and consumer data
• Strong capabilities to work daily in French and English (spoken and written)
• Experience in communication with clients at all levels
• Strong technical skills in market research data
• Ability to partner with internal teams, monitor workflow, and assure follow-through
• Strong organizational skills, with the ability to manage multiple projects simultaneously and to coordinate multi-disciplinary teams
• Proficiency in Excel (pivot tables, v-look up and basic calculations). Advanced Excel skills strongly preferred
• Able to travel domestic and internationally

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role :

• Stay Curious : Being hungry to learn and grow, always asking the big questions
• Seek Clarity : Embracing complexity to create clarity and inspire action
• Own the Outcome : Being accountable for decisions and taking ownership of our choices
• Center on the Client : Relentlessly adding value for our customers
• Be a Challenger : Never complacent, always striving for continuous improvement
• Champion Inclusivity : Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other : Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s) : France Remote or Paris Hybrid