Job Description
Position Summary: Manages and oversees the day-to-day activities of Site Start-up (SSU) personnel in accordance with Standard Operating Procedures (SOPs), regulatory directives, and study-specific plans, with an emphasis on effective resourcing and personnel development. Provides oversight and leadership for site start-up project delivery; coordinates inter-departmental and client communication, and helps resolve administrative, personnel, and project issues.
Essential functions include but are not limited to:
- Develop, mentor, manage, and coach SSU personnel to ensure quality standards are maintained. Advocate for individual career development and responsibility.
- Maintain routine 1:1 meetings with SSU personnel for task management and career development.
- Serve as SME support for Site Start-up activities.
- Ensure SSU personnel work to high quality standards and comply with SOPs, guidelines, project plans, and regulatory requirements.
- Ensure proper resources, training, and access are provided to SSU personnel.
- Contribute to training plan development and hold personnel accountable for training goals.
- Ensure administrative tasks compliance, including time entry, billing, and expense reporting.
- Participate in the interview process for new SSU personnel.
- Support onboarding training for new personnel.
- Develop standards and processes for staff and ensure consistent execution.
- Participate in resource planning and manage FTE allocation per project.
- Provide ongoing feedback, development, and coaching, including performance reviews.
- Conduct department meetings for high-level communication.
- Assist with internal initiatives and perform other duties as assigned.
Qualifications:
- Bachelor's degree in life sciences or related field, or equivalent experience.
- Minimum 6 years in clinical research with extensive Site Start-up experience.
- Leadership experience or proven competencies.
- Knowledge of GCP/ICH guidelines and clinical development process.
- Experience in people management, team environment, and resource management.
- Proficiency in Microsoft Office and clinical software (CTMS, eTMF, EDC).
- Strong communication, organizational skills, and attention to detail.
- Experience in strategic planning, risk, and change management.
- Fluency in English.
Preferred:
- Advanced degree in life sciences or related field.
- Experience in CRO environment.
- Ability to work with leadership, analytical skills, and business acumen.
- Strong presentation and interpersonal skills.
- High integrity and leadership qualities.
- Ability to inspire and lead teams, foster ownership, and drive productivity.
- Results-oriented, accountable, motivated, and flexible.
- Effective negotiation, conflict management, and decision-making skills.
- Excellent verbal and written communication skills.
- Occasional travel may be required.
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