Manager Implementations & Turnarounds - System Support | Continental Europe

GXO Logistics, Inc.; Neuilly-sur-Seine; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

GXO Logistics is seeking an Implementation Support Specialist to drive WMS implementations across Europe, acting as the link between operations, IT and site teams. The role centers on BY Discrete/Cognitive deployments, training local users and aligning requirements with central IT and operations.

You will design and deliver structured training, troubleshoot issues during and after go-live, and contribute to process designs and continuous improvement, with regular travel across Europe.

Qualifications

• 3+ years in a WMS implementation, key user, or operational systems support.

Responsibilities

• Go-live implementation support: provide hands-on support during WMS go-lives and ensure smooth cutover.

Skills

Blue Yonder BY Discrete/Cognitive

WMS implementation

Training key users

Requirements gathering

Project management knowledge

European travel

Education

Bachelor's or Master's in Supply Chain/Logistics/IT Systems

Tools

Power BI

Qlik

Tableau

Job description

Join GXO Logistics in a pivotal role supporting Warehouse Management System (WMS) implementations across Continental and Central Europe. As an Implementation Support Specialist, you will act as the essential link between operations, IT and local site teams, ensuring that our Blue Yonder deployments are delivered smoothly, adopted with confidence, and aligned with operational objectives.

With a strong focus on Blue Yonder (BY Discrete / BY Cognitive), you will train local key users, gather and align requirements alongside IT and operations, and provide hands‑on support before, during and after go‑live. This is a hybrid role that combines the technical depth of a Key User with the project‑oriented scope of an implementation lead, offering the opportunity to travel across Europe and make a tangible impact on our sites.

What does your day look like as an Implementation Support Specialist?

• Go‑live implementation support: Provide hands‑on support throughout WMS go‑lives and business turnarounds, serving as the functional and IT counterpart to local teams to ensure a seamless cutover and prompt issue resolution.
• Training and enablement: Design and deliver structured training programs for local key users and end users on Blue Yonder functionalities, fostering understanding and self‑sufficiency at the site level.
• Requirements and solution alignment: Collaborate closely with IT and operations to capture, define and constructively challenge requirements, translating operational needs into robust functional designs.
• WMS troubleshooting and support: Diagnose and resolve issues arising within the WMS, identify enhancements, and convert requests into IT solutions, escalating to central or EU IT teams and vendors where appropriate.
• Process design and best practice: Contribute to functional designs, blueprints and work instructions, and implement best practices on the shop floor to ensure operational efficiency.
• Continuous improvement: Leverage WMS data and analytics to monitor key metrics, support post‑go‑live stabilisation, and drive continuous improvement initiatives.

What We Offer You

• A dynamic, international organisation in which development and personal contribution are central.
• The opportunity to work regularly at various GXO locations across Europe.
• A role with significant responsibility, where no two days are the same.
• An enterprising, open and informal organisational culture.
• A flexible base location; you may be based anywhere in Europe.

What do you need to be successful?

• Essential: demonstrable working knowledge of Blue Yonder – BY Discrete or BY Cognitive.
• Solid operational and warehouse knowledge, complemented by a sound understanding of IT processes.
• At least a basic level of project management knowledge and experience.
• A minimum of 3 years' experience in a WMS implementation, key user or operational systems support role.
• Proven experience of training key users and end users, and of working alongside IT and operations on requirements and go‑live support.
• A Bachelor's or Master's degree in Supply Chain, Logistics, IT Systems, or equivalent professional experience.
• Knowledge of reporting tools (Power BI, Qlik, Tableau) is considered an advantage.
• The flexibility to travel extensively across Europe, including at short notice and for extended periods.

Language and location

Fluent English & French, both verbal and written, is essential. Any additional language is a plus. Preferably based in Île-de-France; may be based anywhere in Europe.

Your future work environment

Working at GXO Logistics means being part of a dynamic and international organisation — a fascinating environment with considerable scope for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you will face new challenges every day, enabling you to develop to your full potential. We support you in your development so that you can contribute to the entrepreneurial spirit of our organisation. Customer satisfaction, the personal growth of employees and sustainability are central to the corporate philosophy of GXO Logistics. Today, this ambitious company ranks among the top three logistics service providers in the world. GXO est l'un des principaux prestataires de services de transport et de logistique pour les entreprises les plus performantes au monde. Nous aidons nos clients à gérer leurs marchandises à travers toute leur supply chain le plus efficacement possible en utilisant notre technologie et nos services. Notre équipe internationale est notre principale force : nos collaborateurs énergiques et innovants disposant d’expériences et de talents variés font de GXO un endroit où il fait bon travailler. Les énoncés ci-dessus visent à décrire la nature générale et le niveau de travail des personnes affectées à cette classification. Ils ne doivent pas être interprétés comme une liste exhaustive de toutes les responsabilités, fonctions et compétences requises des salariés ainsi classifiés. Tous les employés peuvent être tenus d'exécuter des tâches en dehors de leurs responsabilités normales, au besoin. Consultez la déclaration de confidentialité des candidats de GXO ici.