Manager II, Premier Support Engineering - EMEA

Datadog, Inc.; Paris; Sur place; EUR 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Best onboarding

Global benefits

RSUs stock equity

Career pathing

Inclusive culture

Résumé du poste

Datadog is seeking a Senior Manager to lead the Premier Support Engineers team, guiding performance, mentoring managers, and driving accountability while partnering with senior leadership to elevate support outcomes.

You will foster a data-driven culture, own escalations, and collaborate with cross-functional teams to resolve complex issues, contributing to a high-trust, inclusive environment that values learning and growth.

Qualifications

• Experience leading a team, including managers.
• Strong client-centric, data-driven approach.
• Ability to own and improve team performance and processes.

Responsabilités

• Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
• Own your team’s accountability and performance—managing reviews, performance plans, and employee relations for direct reports
• Partner with Support team senior leadership to oversee projects and initiatives to boost productivity, process improvement, and efficiency
• Collaborate with internal teams and customers on high-priority escalations and resolve escalations from team members as necessary

Connaissances

People management

Mentoring

Team leadership

Data-driven decisions

Linux basics

Programming experience

Description du poste

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

What You’ll Do:

• Manage, develop, coach and mentor Premier Support Engineers who respond to client requests, reproduce and troubleshoot issues, and dive into Datadog’s 400+ integrations
• Act as the owner for your team’s accountability and performance - managing performance reviews, performance plans, and any employee relations issues for your direct reports
• Partner with Support team senior leadership to oversee team projects and initiatives to improve productivity, process or procedure
• Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary

Who You Are:

• Passionate about people management and/or mentorship with previous experience leading a team, including managing other managers
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach and uses data to make informed decisions
• A tinkerer with some programming experience and a basic knowledge of Linux
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

About Datadog:

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

Privacy and AI Guidelines:

Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’sApplicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

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