M365 services owner H / F

SaintGobain; France; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un Responsable de Service M365 pour rejoindre son équipe de Digital Workplace. Dans ce rôle, vous serez chargé de définir et de gérer des outils de productivité qui améliorent l'efficacité des employés. Vous collaborerez avec diverses équipes pour garantir que les services répondent aux besoins des utilisateurs tout en respectant les normes de sécurité. Vous aurez l'opportunité de piloter des projets d'amélioration et de gérer le budget des services, tout en maintenant une documentation à jour. Rejoignez une équipe dynamique et contribuez à transformer l'environnement de travail pour les employés.

Qualifications

• Expérience en gestion de services informatiques et en outils de collaboration.
• Compétences en analyse des besoins des utilisateurs et en gestion de projet.

Responsabilités

• Définir et gérer les services de collaboration pour répondre aux besoins des utilisateurs.
• Suivre l'adoption des services et assurer leur alignement avec les exigences commerciales.

Connaissances

Gestion de projet

Analyse des besoins

Outils de productivité

Collaboration

Connaissance de Microsoft 365

Gestion des incidents

Formation

Diplôme en informatique ou domaine connexe

Outils

Microsoft Teams

Outlook

Exchange

OneNote

ToDo

Description du poste

At Digital Workplace we aim at providing the most up-to-date and high added value services to support Saint-Gobain businesses achieving their goals by:

• Defining:

Collaboration service offering among our employees

• the management of employee's identities
• the catalog of devices (end users devices, meeting room equipment etc.)
• Conducting studies and projects to transform legacy services to next generation services, mostly relying on Microsoft 365 service offer
• Accompanying and giving guidance to the Saint-Gobain businesses in the move toward the new employee services
• Providing expertise and support to the businesses in their workplace projects
• Coordinating a community of local IT Services teams.

Role

In the Digital Workplace team, the Digital Workplace M365 Service Owner will report to the Messaging Services manager.

Part of the Digital Workplace Collaboration team but liaising with other teams (Identity, Cybersecurity, Help Desk …), he will be in charge of providing tools that will help Saint-Gobain users in their professional activity.

He will particularly oversee Individual & collective productivity tools:

• Teams telephony, Teams live events & brainstorming tools (whiteboard, klaxon)
• Messaging & calendar: Outlook client, Exchange
• Work organization: Bookings, OneNote, ToDo

The Digital Workplace M365 Service Owner will be concretely in charge of:

• Defining the service in response to users’ / business needs, analyzing interactions with other applications and ensuring alignment with Saint-Gobain security rules
• Representing the service as key contact for GDI
• Building the Run of the service (RACI, incident management, roles and responsibilities of the support stakeholders, escalation matrix, ...)
• Implementing the evolutions and managing the changes (CAB, evolution requests, impact study ...)
• Following the roadmap of the service
• Following the adoption of the service & ensuring alignment with business requirements
• Defining adoption strategy around the service (in association with the adoption team)
• Following editors or third parties relevant to the service (contract, service reviews, ...)
• Leading projects of enhancement / evolution of the services
• Managing service budget
• Maintaining up-to-date Digital Workplace service catalogue, service architecture and service configuration documentation.