Luxury English Guest Experience Coordinator

UMS Uvea Marine Services; France; On-site; EUR 35,000 - 50,000; Full time

Job summary

A leading luxury cruise company in France is seeking an English Guest Experience Coordinator to enhance the guest experience on board. The role involves coordination between various teams, addressing guest inquiries, and maintaining high service standards. Ideal candidates should have luxury industry experience and excellent interpersonal skills. This full-time position is integral to ensuring a memorable experience for guests.

Qualifications

• Minimum 3 years of experience in the Palace/5* hotel or luxury tourism industry.
• Knowledge of luxury service standards.
• Working proficiency in French and/or Spanish is a plus.

Responsibilities

• Ensure the unique cruise components are delivered by teams.
• Act as the liaison between guests and ship crew.
• Identify guest complaints and propose solutions.

Skills

Dynamic

Organized

Interpersonal skills

Adaptable

Education

Experience in Palace/5* hotel or luxury tourism industry

Job description

A leading luxury cruise company in France is seeking an English Guest Experience Coordinator to enhance the guest experience on board. The role involves coordination between various teams, addressing guest inquiries, and maintaining high service standards. Ideal candidates should have luxury industry experience and excellent interpersonal skills. This full-time position is integral to ensuring a memorable experience for guests.