Luxury Client Strategy & CX Manager

Richemont Iberia SL; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Richemont seeks a Client Strategy Manager in Paris to lead high-end client engagement strategies and align CX with broader business goals. You will collaborate with Maisons to define client strategies, translate insights into actionable plans, and measure impact across marketing and operations.

The role requires strong consulting and CRM expertise, fluency in French and English, and a proven ability to work with senior stakeholders in a luxury context.

Qualifications

• University degree with outstanding academic record.
• Around 3 years of consulting experience, plus retail / CRM / high-end experience in luxury Maison.
• Strong retail and CRM expertise.
• Excellent analytical, design and problem-solving skills.
• Ability to build relationships across multidisciplinary teams.
• Fluent French and English required.

Responsabilités

• Understand Maisons' strategic objectives and client needs.
• Develop client strategies and translate insights into actionable plans.
• Lead workshops and create journey maps, personas, and prototypes.
• Collaborate with technology, marketing, and operations to implement solutions.
• Set KPIs and measurement protocols to track impact.

Connaissances

Consulting experience

CRM experience

Analytical skills

Stakeholder management

French and English fluency

Formation

University degree / business school

Outils

CRM platforms

Description du poste

Richemont seeks a Client Strategy Manager in Paris to lead high-end client engagement strategies and align CX with broader business goals. You will collaborate with Maisons to define client strategies, translate insights into actionable plans, and measure impact across marketing and operations.

The role requires strong consulting and CRM expertise, fluency in French and English, and a proven ability to work with senior stakeholders in a luxury context.