CDD sept à fev inclus - Client Strategy Manager

Richemont Iberia SL; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Richemont seeks a Client Strategy Manager in Paris to lead high-end client engagement strategies and align CX with broader business goals. You will collaborate with Maisons to define client strategies, translate insights into actionable plans, and measure impact across marketing and operations.

The role requires strong consulting and CRM expertise, fluency in French and English, and a proven ability to work with senior stakeholders in a luxury context.

Qualifications

• University degree with outstanding academic record.
• Around 3 years of consulting experience, plus retail / CRM / high-end experience in luxury Maison.
• Strong retail and CRM expertise.
• Excellent analytical, design and problem-solving skills.
• Ability to build relationships across multidisciplinary teams.
• Fluent French and English required.

Responsabilités

• Understand Maisons' strategic objectives and client needs.
• Develop client strategies and translate insights into actionable plans.
• Lead workshops and create journey maps, personas, and prototypes.
• Collaborate with technology, marketing, and operations to implement solutions.
• Set KPIs and measurement protocols to track impact.

Connaissances

Consulting experience

CRM experience

Analytical skills

Stakeholder management

French and English fluency

Formation

University degree / business school

Outils

CRM platforms

Description du poste

Who is Richemont?

Richemont owns some of the world’s leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to pres

erve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons’ values, through a process of continuous creativity.

What’s the role?

As a Client Strategy Manager, your mission will be to (1) understand Maisons & Market key challenges, (2) help Maisons set a clear vision and define their client strategy, (3) formulate recommendations and translate them into feasible action plans, (4) measure the impact and iterate on solutions provided if needed.

What You will do?

Collaborate with Maisons to understand their strategic objectives, business goals, and Client needs. Focus will be given to HNWI / High end client engagement strategies. Summarize complex and varied information from numerous inputs into cohesive, compelling stories thanks to presentations, KPIs, analysis, and more. Focus will be given to compile information and insights about HNWI and their behaviors. Leverage design-driven model to bring ideas to life, taking into consideration market understanding, capabilities, financial inputs & outputs, feasibility, etc. Lead workshops, brainstorming sessions Create compelling visual representations, including journey maps, personas, and prototypes, to communicate design concepts and strategies effectively. Focus will be given to compile an internal publication on the HNWI / High end client engagement strategies. Collaborate closely with cross-functional teams, including technology, marketing, and operations, to ensure seamless implementation of design solutions Identify key best practices within Maisons and Industry to create awareness in the Richemont Client Community Provide strategic guidance and recommendations to Maisons based on Market best practices and emerging trends Set the appropriate KPIS and measurement protocols to follow through the impact of initiatives.

Interested? This is what you will need to succeed!

As a Client Strategy Manager you possess a unique blend of client strategy and CX expertise.

This role requires the ability to interact with a large variety of stakeholders from front line staff to senior leadership.

This role demands a critical and strategic thinking, fully aware of emerging trends in both business strategy and CX to ensure seamless integration of client strategies into broader business strategies.

Who you are?

You are interested in our business. You are curious, creative, tech-savvy, an active listener and well organized:

• University degree with outstanding academic record from university or business school
• Circa 3 years’ experience in Consulting, ideally in a leading consulting firm complemented with circa 3 years’ experience with a Retail / CRM / High End experience within a luxury Maison
• Strong retail and CRM expertise
• Exceptional analytical, design and problem-solving skills with the ability to exercise mature judgment
• Demonstrated ability building strong relationships and working within multi-disciplinary teams
• An experience and true passion for creating customer-centered experiences that delight end users and that solve business problems. Yet, you stay pragmatic and solution oriented
• A sound understanding of technology and emerging trends
• Strong analytical skills to measure actions’ impact and iterate on solutions provided if needed
• Maintain excellent relationships internally and externally
• Fluent French and English is mandatory for this role

Who we are?

You will be part of the Richemont Group Marketing Department working closely with all Richemont Maisons and corporate departments. You will be joining the Client Marketing practice that leads the Client centricity transformation.

You will integrate a dynamic, multi-disciplinary, forward thinking & experienced team blending activation, Client & Sales Experience, Marketing Science, Data & AI, etc.

This experience will provide you a great opportunity to deepen your knowledge of client data use cases & priorities within the luxury industry.

The position is based in Paris.

Short Term contract – Starting date: September 2026