Luxury Client Concierge & Front-of-House Specialist

Sotheby's France; Paris; Presencial; EUR 38 000 - 52 000; Tempo integral

Resumo da oferta

Sotheby’s France is seeking a Client Liaison in Paris to provide in-person support to clients and visitors, ensuring professional, detail-oriented service aligned with Sotheby’s standards and SLAs. The role collaborates across departments to manage inquiries, registrations, and post-sale processes while upholding confidentiality and a seamless client journey.

The successful candidate will demonstrate a passion for exceptional client care and the ability to thrive in a fast-paced luxury

Qualificações

• Professional English (spoken and written).
• Excellent client service skills with strong listening and empathy.
• Experience handling high volumes of client inquiries within SLA.
• Strong written and verbal communication with attention to detail.

Responsabilidades

• Greet clients and triage inquiries to relevant departments.
• Maintain front-of-house area and catalogue displays.
• Respond to client inquiries by email and telephone.
• Escalate issues with empathy and solve problems.
• Collaborate with multiple departments to ensure seamless client outcomes.

Conhecimentos

Professional English

Client service

High-volume handling

Communication

Ferramentas

SAP

Outlook

Freshdesk

8x8

Descrição da oferta de emprego

Sotheby’s France is seeking a Client Liaison in Paris to provide in-person support to clients and visitors, ensuring professional, detail-oriented service aligned with Sotheby’s standards and SLAs. The role collaborates across departments to manage inquiries, registrations, and post-sale processes while upholding confidentiality and a seamless client journey.

The successful candidate will demonstrate a passion for exceptional client care and the ability to thrive in a fast-paced luxury