Luxury Brand Ambassador — Elevate Client Experience

Diptyque Canada Inc.; Paris; Sur place; CAD 32 000 - 33 000; Plein temps

Avantages offerts par ce poste

Bonus potential

Competitive benefits

Employee perks

Résumé du poste

Diptyque Canada Inc. is seeking a Brand Ambassador for our luxury boutique in Canada. You will greet clients, share product knowledge, and provide a personalized, seamless shopping experience across channels.

The role requires at least 3 years in luxury retail, strong communication, and a flexible retail schedule including evenings and weekends. Proficiency with MS Office and a passion for beauty and fragrance are essential; Diptyque values inclusivity and exceptional client service.

Qualifications

• 3+ years of sales experience in luxury retail; beauty experience a plus.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook;
• Industry awareness and strong business acumen;
• Strong verbal and written communication skills and excellent organizational skills;
• Passion for the Beauty and Fragrance Industry;
• Flexibility to work a retail schedule including evenings, weekends and holidays.

Responsabilités

• Greets and welcomes clients throughout all areas of the store.
• Connects with clients in a genuine and meaningful way.
• Provides clients advice and knowledge they may not have realized they needed.
• Makes every client interaction a personal and seamless experience.
• Exhibits behaviors that support client satisfaction goal (KPI).
• Educates self and client on merchandise, events, promotions, policy and services.
• Demonstrates expert styling and brand knowledge.
• Recommends merchandise based on product knowledge and client preferences.
• Graciously takes returns and offers options based on client's needs.
• Takes an omnitude approach to identify and recommend merchandise across all channels.
• Utilizes selling tools and store technology to sell across all channels effectively.
• Promotes benefits of the AYS program.
• Achieves personal sales and boutique KPI goals.
• Cultivates the client relationship through personalized connection.
• Acquires and builds client base through new relationships and retention.
• Strategizes own business and increases productivity via out-of-home-base selling.
• Utilizes digital tools to connect with clients and follow up as necessary.
• Proactively uses mobile devices to communicate with clients and expand business.
• Assists in operational tasks and maintains selling floor and back-of-house.

Connaissances

Luxury retail sales

Customer experience

Communication skills

Organization

Flexibility with schedule

Outils

Microsoft Office

Description du poste

Diptyque Canada Inc. is seeking a Brand Ambassador for our luxury boutique in Canada. You will greet clients, share product knowledge, and provide a personalized, seamless shopping experience across channels.

The role requires at least 3 years in luxury retail, strong communication, and a flexible retail schedule including evenings and weekends. Proficiency with MS Office and a passion for beauty and fragrance are essential; Diptyque values inclusivity and exceptional client service.