Low Touch Customer Success Manager

Modjo; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading tech company in France is seeking a Low Touch Customer Success Manager. In this role, you’ll manage a large B2B client portfolio, focusing on onboarding, analysis of user data for upsell opportunities, and optimizing the customer journey. Ideal candidates will demonstrate strong analytical and communication skills, with proven experience in customer success. This role offers the chance to make a significant impact on client retention and growth.

Qualifications

• Proven experience in customer success or account management.
• Strong analytical skills and ability to interpret data.
• Excellent communication and interpersonal skills.

Responsabilités

• Onboard and manage a large portfolio of B2B clients.
• Analyze user data and identify upsell opportunities.
• Optimize the customer journey from onboarding to renewal.

Description du poste

About us

At Modjo, we empower companies to unlock their full commercial potential through our AI-powered Revenue Intelligence platform. Our mission: turning every customer interaction into a growth opportunity.

As a Low Touch Customer Success Manager, you’ll manage a larger base of smaller clients, using a “one-to-many” approach with scalable processes, automation, and group engagements.

About the role

We are looking for a Low Touch Customer Success Manager to join our team, whose mission will be to ensure the success and loyalty of our large portfolio of B2B clients.

In this role, you won't be a CSM for a single client, but the pilot of their success at scale, using technology and data to create an exceptional and personalized customer experience.

Your key missions

• Large-scale Client Portfolio Onboarding & Management: You will onboard and manage a large number of B2B clients using communication and tools for follow-up (emails, webinars, interactive guides, communication campaigns, automation).
• Analysis and Proactivity: You will analyze user data from our platform to identify upsell opportunities or at-risk customers. You will propose precise action plans to encourage deeper adoption of Modjo and solve issues.
• Customer Journey Optimization: You will work on the continuous improvement of the customer experience, from onboarding to renewal. This includes creating resources (video tutorials, webinars, process optimization, and automations) that help customers get the most out of Modjo on their own.
• Retention & Growth: Spot upsell opportunities, lead contract renewals, and maximize portfolio value.
• Strategic Collaboration: You will work in close collaboration with the Sales, Product, and Marketing teams to relay customer feedback and improve our offering.
• Support and Escalation: Although the model is