Lobby Ambassador (Russian Speaker)

Accor; Issy-les-Moulineaux; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading hospitality company in Île-de-France is seeking a Lobby Ambassador to provide exceptional service to guests at their luxury hotel. Responsibilities include welcoming guests, anticipating their needs, and ensuring a consistently high standard of service. Ideal candidates will have a degree in Hotel Management and at least 1 year of relevant experience in a 5-star environment. Preference for Russian-speaking applicants.

Qualifications

• Ability to focus on guest needs and remain calm and courteous.
• Strong interpersonal and problem-solving skills.
• Experience in a fast-paced hotel environment.

Responsabilités

• Welcome guests and assist with requests.
• Anticipate needs to enhance service quality.
• Provide friendly and engaging service.

Connaissances

Strong interpersonal skills

Problem-solving skills

Ability to work under pressure

Team collaboration

Formation

University degree in Hotel Management

Description du poste

Company Description

The Iconic Rixos Gulf Hotel Doha offers a unique lifestyle with luxurious services and products, warm hospitality, vibrant entertainment programs, and trendy, all-inclusive food and beverage concepts. The hotel features 378 beautifully appointed guest rooms, dream bedding, and a luxurious atmosphere. Join our motivated and vibrant team as a Lobby Ambassador and build your career with us.

Job Description

1. Welcome all guests upon arrival with the highest standards and assist with any requests during their stay.
2. Anticipate and fulfill the needs of guests to enhance service quality and customer satisfaction.
3. Greet all guests upon arrival and departure.
4. Provide consistently professional, friendly, warm, and engaging service.
5. Coordinate and communicate effectively between guests and staff.
6. Be available for guests at all times as a point of contact.
7. Ensure sufficient stock of welcome beverages and maintain the welcome trolley.
8. Respond promptly and courteously to all guest requests and inquiries.
9. Resolve guest complaints and liaise with relevant departments for immediate follow-up.

Qualifications

Your experience and skills include:

• Ability to focus on guest needs, remaining calm and courteous at all times.
• Strong interpersonal and problem-solving skills.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively and collaboratively as part of a team.
• University degree in Hotel Management; freshers or candidates with a minimum of 1 year experience in a similar role in a 5-star hotel.
• Russian-speaking candidates are preferred.