Lobby Ambassador

Accor; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

An established industry player is seeking a Front of House team member who embodies luxury and hospitality. This role is pivotal in creating memorable experiences for guests at a prestigious resort, where delivering personalized service is paramount. You'll be the welcoming face, providing smooth check-in/check-out services and assisting guests with their needs, from luggage to travel arrangements. If you have a warm personality, a passion for service, and a desire to grow within a team, this opportunity is perfect for you. Join a dynamic environment that values excellence and guest satisfaction.

Prestations

Staff shuttle service

Complimentary staff canteen

50% off dining

Employee rates for Spa treatments

Qualifications

• Bright, engaging personality with a desire to enhance guest experience.
• High standards of grooming and professionalism.

Responsabilités

• Deliver courteous greetings and smooth check-in/check-out services.
• Assist guests with luggage and travel arrangements.

Connaissances

Excellent communication skills

Customer service orientation

Team player

Problem-solving skills

Formation

High school diploma or equivalent

Description du poste

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Contract: Permanent, Full-time

Our Front of House team are the greatest ambassadors for our resort, delivering a courteous and welcoming greeting to every guest who passes through our doors, and playing an integral part in their experience here at the Fairmont St Andrews and surrounding area.

Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and anticipating their every need. If you believe you are the right person for this role then we want to hear from you.

A little bit about what you will be doing:

1. Deliver a courteous and welcoming greeting to all guests arriving or departing from the resort, providing a smooth and friendly check in / check out service.
2. Providing assistance with luggage for all guests to / from rooms and vehicles.
3. Providing assistance with all aspects of travel for guests, assisting with bus and taxi reservations.
4. Develop strong and loyal relationships with repeat and new guests alike, anticipating their needs and delivering top class service.

Qualifications

1. Someone with a bright, engaging and warm personality.
2. A desire to continually enhance guest experience and provide excellent service, actively promoting the resort and local area.
3. High standards of grooming, presentation and professionalism.
4. Highly motivated and ambitious, with a great sense of pride in their work.
5. Actively and collaboratively assists in building the best practices necessary for the company and department's success.
6. Team player with excellent communication skills.
7. Desire to learn, develop and progress within the resort.

Additional Information

1. Staff shuttle service to / from St Andrews.
2. Complimentary staff canteen.
3. 50% off dining in our Food and Beverage outlets.
4. Employee rates for Spa treatments and green fees.