Live & Player Services VP

Ubisoft; Saint-Mandé; On-site; EUR 180,000 - 260,000; Full time

Job summary

Ubisoft Entertainment Inc. is seeking a VP, Live & Player Services to lead a transversal, globally distributed organization responsible for the platforms, services and expertise that shape the player experience and maximize business impact.

You will define the long‑term vision, partner with Publishing, Technology and external platforms, and drive Ubisoft Connect, live activation, player engagement, personalization and ecommerce; this role can be based in Paris or Montreal and demands

Qualifications

• Extensive experience in live operations or live services.
• Proven track record managing large multi-site teams.
• Experience building relationships with external platforms and ecommerce partners.
• Strong financial acumen and ROI decision-making.
• Ability to lead through complexity and change.

Responsibilities

• Define and execute long-term vision and strategy.
• Shape evolution of player-facing services and capabilities.
• Anticipate industry, technology and regulatory shifts and translate into opportunities.
• Drive prioritization and investment decisions.
• Balance short- and long-term investments to maximize impact.
• Establish performance metrics and accountability.

Skills

Live operations leadership

Strategic planning

Stakeholder management

Customer-centric mindset

Cross-functional collaboration

Experience with digital platforms

Job description

Ubisoft is a global leader in video games with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six, to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

As part of its evolving global operating model, Ubisoft is strengthening its Core Services organizations to provide shared, standardized, high quality and scalable capabilities that connect players, partners and business teams across Ubisoft's ecosystem, enabling sustainable growth and long-term value creation.

Job Description

Live & Player Services (L&PS) is part of Ubisoft's Core Services organization and sits at the intersection of players, technology, and business. Its mission is to connect games and players through trusted, engaging, and seamless experiences across Ubisoft's ecosystem.

As VP, Live & Player Services, you will lead a transversal and globally distributed organization responsible for the platforms, services, and expertise that shape the player experience and maximise business impact. This role combines strategic leadership, operational excellence, and a deep understanding of player-facing digital capabilities (i.e. Ubisoft Connect, ecommerce, player engagement, live activation, personalization and player safety) to create value for both players and the business.

The successful candidate will stay ahead of industry, technology and regulatory trends, navigate evolving player, market and stakeholder expectations, and foster a service-oriented culture that earns adoption through the quality, value and competitiveness of its offerings.

Key Responsibilities

You will define and execute the long-term vision and strategy, acting as a strategic partner to business leaders, Publishing, Technology and external platform partners while aligning stakeholders around shared objectives.

Shape the evolution of Ubisoft’s player-facing services and capabilities, including Ubisoft Connect, live activation, player engagement, player trust & care, personalization, ecommerce, and partner ecosystem integration.

Anticipate industry, technology, and regulatory shifts and translate them into strategic opportunities and competitive advantage.

Drive prioritization and investment decisions to maximize long-term value creation.

Balance short-term business priorities with long-term strategic investments.

Business & Operational Excellence

Develop and maintain a clear and accessible portfolio of services with defined capabilities, ownership, and value propositions that is easy for partners to understand and navigate.

Own the performance, effectiveness, budget, and capability roadmap of Live & Player Services

Balance quality, delivery, and investment trade-offs across business priorities, platform opportunities, partner commitments and operational needs to maximize impact and return on investment

Ensure resources, capabilities, and investments are aligned with the highest-impact priorities across the portfolio.

Establish clear performance metrics and accountability mechanisms to drive operational excellence.

Organizational effectiveness

Position Live & Player Services as a strategic enabler of Ubisoft's player ecosystem, strengthening player relationships, commercial performance and partner value.

Shape and lead the continued evolution of Live & Player Services into a unified, globally integrated organization with a shared vision & culture.

Establish a cohesive operating model across player engagement, live activation, commerce, player trust & protection, with clear mandates and accountability.

Inspire, engage, and develop a globally distributed workforce by fostering an inclusive culture, aligning teams around a shared vision and objectives, and building strong leadership capabilities across the organization.

Build and develop a high-performing global organization, strengthening capabilities, expertise and career mobility across domain

Qualifications

Extensive experiencein live operations, player services, digital platforms, or service-oriented organizations

Proven experience leading large multi-site and multidisciplinary teams,

Experience building & managing strategic relationships with external platforms (i.e. Xbox game pass, Epic, Luna, Microsoft Activision Blizzard…), ecommerce and technology partners.

Experience managing organizational transformations,

Business mindset with a strong understanding of complex production, the end-to-end value chain, and technical environments,

Strong understanding of live services, player-facing digital ecosystems (i.e. Ubisoft Connect type platforms), and ecommerce/platform operations

Strong financial acumen: budget ownership, ROI decisions,

Ability to simplify complexity, collaborate and influence stakeholders,

Ability to combine the rigor of large-scale enterprises with the agility and customer-centricity of fast-changing environments

Customer-obsessed leader who consistently champions player needs and experiences.

Collaborative, agile, and credible leader who builds alignment across diverse stakeholders and leads effectively through complexity, ambiguity, and change.

Additional Information

This role can be based in Paris or Montreal