Learning Facilitator

bioMérieux; Marcy-l'Étoile; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading diagnostic solutions provider in Marcy-l'Étoile is seeking a Learning Facilitator to implement training programs for Global Customer Service. The ideal candidate has a degree in administration or HR, experience in training coordination, and strong organizational skills. This role involves monitoring training requests and organizing logistics. Join a human-centered company committed to diversity and public health improvements.

Qualifications

• 2 years of professional experience in training coordination or sales administration.
• Strong organizational skills and attention to detail.
• Ability to work as part of a team in a multicultural environment.

Responsabilités

• Collect training requests from subsidiaries, distributors, and staff.
• Monitor and track training sessions.
• Support learners through follow-up and evaluations.
• Organize training logistics and communicate registration details.

Connaissances

Training coordination

Organizational skills

Fluency in English

Initiative

Teamwork

Formation

Bachelor's degree in administration, training/HR, or a related field

Outils

Learning Portal platform

Description du poste

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for a Learning Facilitator to join the Global Customer Service (GCS) Training department at our Marcy l’Étoile site.

You will be responsible for ensuring the implementation of training programs for Global Customer Service (GCS) and Global Customer Service Industry (GiCS).

You will analyze training requests from subsidiaries, distributors, and internal employees, and recommend training paths suited to their needs across all our sites, both in France and internationally.

You will also ensure the setup and follow-up of appropriate logistics, in compliance with service requirements as well as current Quality and Safety standards.

What will your responsibilities be?

• Collect training requests from subsidiaries, distributors, and bioMérieux staff
• Monitor and track training sessions
• Provide activity reports
• Support learners (follow-up of trainees, prerequisites, pre-work, evaluations, etc.)
• Manage trainee registrations and cancellations
• Organize training logistics (invitations, communication on registration status, programs, registration forms, etc.)
• Recommend training paths tailored to participants’ needs

Who are you?

• Ideally, you have a 2- or 3-year degree, as Bachelor’s in administration, training/HR, or a related field.
• You have at least 2 years of professional experience in training coordination or sales administration.
• You are known for your initiative and ability to work as part of a team in a multicultural environment.
• You demonstrate strong organizational skills and attention to detail.
• You are fluent in written and spoken English.
• Familiarity with the Learning Portal platform is a plus.

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.