Learning and Development Manager

Qonto; Paris; On-site; EUR 65,000 - 90,000; Full time

Job summary

Qonto is seeking a Learning & Development Manager to sustain and elevate learning programmes for the People team during a pivotal growth phase. You will deliver high-quality self-service content, group coaching, and tailored learning support across Qonto, collaborating with the Knowledge & Learning Lead and internal experts.

You’ll build scalable content, run Manager Academy sessions, and coach managers using Lean principles to embed Qonto’s culture into daily practice.

Qualifications

• Solid experience in Learning & Development with a strong foundation in programme design and pedagogy.
• Experience creating scalable self-serve learning content and tool-based learning.

Responsibilities

• Build learning content in Sana reflecting Qonto's culture and real-world pain points.
• Facilitate workshops and Manager Academy modules, adapting formats to needs.
• Coach Qontoers using Lean principles to operationalise culture.
• Stay closely connected to teams and the business to align content with needs and opportunities.

Skills

L&D

Programme design

Facilitation

Stakeholder mgmt

Bilingual FR/EN

Job description

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here). Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination‑free hiring process because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here) — Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

Join Qonto as a Learning & Development Manager

Join Qonto as a Learning & Development Manager to maintain and elevate our learning programmes during a key period for the People team, ensuring Qontoers continue to access high-quality self‑service content, group coaching, and tailored learning support. You will work closely with Olivia (Knowledge & Learning Lead) and partner with managers and internal experts across Qonto to deliver impactful learning experiences, quickly and with a high bar.

What you’ll do

Build learning content in Sana that reflects Qonto's culture, addresses real pain points observed on the ground, and anticipates future capability needs.

Facilitate workshops and learning sessions, including Manager Academy modules, adapting formats to what Qontoers actually need.

Coach Qontoers using Lean principles as a framework — because at Qonto, L&D is how culture gets operationalised.

You'll coach by embodying and transmitting the ways of working that define us: continuous improvement, problem-solving at the source, and learning from the field.

Across all three, you'll stay close to teams and the business — connecting what you build and deliver to what you observe, what's coming, and what will help Qonto grow.

What we can offer you

A role with fast ramp-up, where strong L&D fundamentals will help you get effective quickly in Qonto's context.

A mix of formats: self‑serve content, manager coaching, workshops, and ad hoc training requests.

A highly collaborative environment with managers and internal experts.

What we’re looking for

Solid experience in Learning & Development, with strong foundations in programme design and pedagogy.

Comfortable creating learning content that scales, including self‑serve and tool‑based learning.

Strong facilitation and coaching skills, especially with managers.

Excellent stakeholder management and ability to deliver autonomously with a high bar.

Fluent in French and English: You’re comfortable working daily in both — most of your stakeholders and content will be French and English speaking.

A big plus if you're familiar with Lean Methodology — you'll use Lean principles as a coaching framework to help Qontoers embody Qonto's culture and ways of working, not just acquire new skills.

About your future manager

You will report to Olivia, who has been at Qonto for 4 years and has seen the company grow from ~500 to ~1,700 Qontoers.

Olivia started in Onboarding and progressively expanded her scope across L&D, Knowledge Management and DEI.

Olivia's management style will suit you if you want to be developed and coached, and if you want to grow in autonomy and visibility.