Lead Technical Support

Harley-Davidson; Créteil; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Harley-Davidson seeks a Lead Technical Support to provide expert technical assistance and training to dealerships. This role involves resolving complex mechanical issues, supporting dealer technicians, and facilitating knowledge sharing within the team. Join a company that values diversity and innovation in the motorcycle industry.

Prestations

Annual Bonus Programs

Employee Discounts on Motorcycles

General Merchandise Discounts

Qualifications

• Experienced technical service liaison providing support to dealerships.
• Facilitates technical problem resolution and training.

Responsabilités

• Provides technical assistance to Harley-Davidson dealers.
• Works with dealer technicians to identify symptoms and root causes.
• Supports internal departments on technical assistance during events.

Connaissances

Technical Assistance

Problem Resolution

Communication

Description du poste

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert: Create Alert

At Harley-Davidson, we are building more than machines. It’s our passion and commitment to continue the evolution of this storied brand and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us?

Our International Markets are focused on creating an inclusive and expanding rider community that appeals to new and existing riders. We strive to deliver an H-D experience with an unequivocal customer focus.

From the UK to Singapore and many places in between, our employees are essential to our success. Our efforts are concentrated on the highest priority markets, primarily North America, Europe and parts of Asia Pacific. We have concentrated our resources in-market for maximum impact in line with our future strategy. Our regional offices and in-market teams have the freedom within a clearly defined framework to make decisions to drive their business. In-market teams are agile and equipped to understand consumer needs, provide focused attention to dealers, and respond more quickly to local market conditions.

The Lead Technical Support is an experienced technical service liaison who provides technical and repair support to dealerships of the SPI Region. This position serves as an expert to assist with technical problem resolution, questions, and facilitates to transfer support information within the EMEA and Global TSR teams. Such duties include but are not limited to difficult-to-diagnose conditions, market rallies and events, technical training, and other service-related advice.

Job Responsibilities

• Provides technical assistance to Harley-Davidson dealers to resolve ‘out of the ordinary’ mechanical, technical and/or product issues
• Attend to dealer requests for technical support filed through the Technical Support eService system
• Work with dealer technicians to identify symptoms and root causes, to determine appropriate steps required to resolve technical problems
• Ensure required information and documentation are entered into eService form
• Provide internal stakeholders with information and advice pertaining to quality issues identified through field observations and interactions
• Support internal departments on technical assistance before, during & after market rallies and events where necessary
• Support in-market rectification works where necessary
• Support and participate in technical-related knowledge forums to support best practice sharing and capability upskilling of dealer service teams.
• Support H-D University and ad hoc technical training needs.
• Advice dealer network on appropriate tools and systems including advice on service shop capability improvement as requested (e.g. in the area of facility, tools, operations).
• Provide authorisation for controlled parts replacement and Goodwill application review and adjudication.
• Communicate and share experience and findings with Global Technical Service team on emerging issues and other in-market observations in relation to technical service or vehicle functions.
• Provide prompt, accurate information to stakeholders.
• Your Manager may include and details new activities.

Contract

CDD - 2 years

Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience.

We offer an inclusive compensation package for all salaried employees including, but not limited to, annual bonus programs, employee discounts on motorcycles and related products, general merchandise, and more. We welcome everybody to join our family and be united no matter who you are or where you come from. Learn more about Harley-Davidson (here) .

Hiring Manager:Gavin Cupit
Travel Required:10 - 25%
Location:CRETEIL

Job Segment: Technical Support, Equity, Technology, Finance