Lead Digital Practice Support Manager

Government Recruitment Service; Chalon-sur-Saône; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A government agency in France is looking for a Lead Digital Practice Support Manager to oversee the development and operation of a community support framework. You'll collaborate with senior stakeholders and manage a team to enhance engagement programs and plan events for over 1800 engineers. Strong leadership and communication skills are critical for this role.

Qualifications

• Experience in managing teams and supporting community engagement.
• Strong ability to influence stakeholders at senior levels.
• Skills in planning and managing events and communications.

Responsabilités

• Manage day-to-day operations of the support team.
• Lead development and implementation of community engagement programs.
• Plan and coordinate delivery of practice events.

Connaissances

Leadership skills

Stakeholder management

Community engagement

Communication skills

Description du poste

Are you passionate about getting communications right for an audience?

Do you enjoy finding new ways to engage and enliven a community?

Practice Support Managers in DWP Digital are responsible for supporting and building capability within their Practice communities. They work closely with the Head of Practice, Director with Accountability for a Practice and Heads of Role to co-ordinate recruitment, deploy members to assignments, identify suitable learning & development opportunities, support the organisation of practice events and in developing their Practice frameworks and plans, including measurable outcomes.

A Lead Digital Practice Support Manager will manage the day-to-day operation of the team in the development and running of an effective support framework for a Community of Practice.

They will be responsible for the enablement and execution of the Practice plan on behalf of the Head of Practice, supporting the Head of Practice and Heads of Role to deliver their accountabilities to a community of over 1800 engineers across Digital Group. This includes working alongside, collaborating with and influencing stakeholders at senior levels across the organisation on a daily basis in order to build key strategic relationships.

As a Lead Digital Practice Support Manager, you will:

• Work closely with our Heads of Role (HoR), Head of Practice (HoP) and senior stakeholders to provide advice and suggest courses of action to support the implementation of community engagement programs.
• Contribute to the development of strategy and business needs in the Practice plan including ownership of deliverables and ensuring outcomes.
• Lead teams, building capabilities, harnessing opportunities, to ensure that services are maintained to Departmental standards.
• Show Leadership skills and undertake day-to-day line management activities.
• Work closely with the Head of Role for Practice Support and the Capacity and Capability Delivery Assurance Team, sharing knowledge, information, and guidance and contributing to improving the level of consistency and standardisation in the operation of practice support.
• Manage escalations, identifying problems and choose from a range of potential solutions where the objective is still reasonably clear.
• Identify and implement key performance metrics to drive continuous improvement to practice maturity.
• Manage delivery of ad-hoc tasks that are relevant to the specific Practice.
• Plan and manage end-to-end delivery of Practice events, including cross-government events.
• Continuously improve the comms and engagement offerings, leveraging your network of contacts internally and externally to learn from/adopt best practice. Develop new ways to engage and enliven the community, promoting these with enthusiasm and create engaging content to publish on existing communication channels.
• Develop and manage the processes and guidance that support the design and delivery of appropriate communications and frameworks.
• Develop, manage and co-ordinate the delivery of complex, multi-strand communication plans ensuring effective embedding of key messages across the community.
• Be an active member of the Digital Practice Support Community, driving and leading opportunities to share knowledge, good practice and develop a strong community presence.