Lead CE/PP MS D365 Consultant

TN France; Paris; À distance; EUR 50 000 - 90 000; Plein temps

Résumé du poste

Join an innovative consultancy firm specializing in Microsoft technologies, where you'll implement and deploy Microsoft Dynamics 365 CE, analyze front office processes, and lead technical discussions with clients. This role offers a unique opportunity to develop your career in a supportive environment that values collaboration and diversity. With a strong emphasis on work/life balance and comprehensive career development programs, you'll be part of a team that is dedicated to driving improvements and delivering exceptional technology solutions. If you're passionate about CRM and want to make a difference, this is the place for you.

Prestations

Competitive compensation packages

Comprehensive career development programs

Work/life balance

Home office flexibility

Qualifications

• Minimum 3 years experience with any CRM solution.
• Ability to design CRM systems, customizations, portals, and reports.

Responsabilités

• Implement and deploy Microsoft Dynamics 365 CE.
• Analyze front office processes to identify improvement opportunities.
• Train client personnel on Microsoft Dynamics CRM usage.

Connaissances

CRM Development

Data Migration

SQL Integration Services

Microsoft Dynamics 365 CE

Technical Training

Business Process Analysis

Formation

Experience with CRM solutions

Proficiency in English

Outils

Microsoft Dynamics 365 CE Customization Tool

SQL Reporting Services

SharePoint Services

Description du poste

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Hitachi Solutions Europe is a global Digital, Data and Technology consultancy, Microsoft Gold partner and Cloud Services partner, specialising in end-to-end transformation.

As a global consultancy firm working across the private and public sectors, we specialise in Dynamics 365 Business Applications, Power Platform, including Azure, Application Modernisation and Data & Analytics.

Our highly skilled team helps drive improvements, creating efficiency and growth within organisations. We are committed to Microsoft technologies, with a mission to revolutionise modern businesses. To achieve this, we employ the best, most dedicated talent to deliver outstanding technology solutions to both our local and global clients.

Be part of our Hitachi family

We value collaboration, open communication, and transparency. We emphasize team spirit, cohesion, and appreciation. Through our talented people, innovative culture, and technical and business expertise, we deliver game-changing outcomes daily. Our learning culture and flat hierarchy are key to our success. Don't just take our word for it — see what our employees say. Hitachi Solutions: rejoignez dès maintenant notre équipe de conseils en technologies Microsoft.

What to expect, your benefits

Hitachi Solutions offers competitive compensation packages (including bonuses) and benefits plans. Work/life balance is central to our culture; all employees are home workers, with occasional visits to our or client offices. We provide comprehensive career development programs, including mentoring and training, to support your growth and career at Hitachi.

We are expanding our Consulting Services team and seeking Lead CE Consultants to join us on this exciting journey and be part of the Hitachi Solutions family.

Key responsibilities:

1. Implement and deploy Microsoft Dynamics 365 CE
2. Analyze front office processes (sales, marketing, and customer service) to identify improvement opportunities
3. Gather and understand client functional requirements
4. Perform gap analysis between client requirements and Microsoft Dynamics 365 CE functionality
5. Configure the application to meet client needs using the Microsoft Dynamics 365 CE Customization Tool, Workflow Tool, or SDK
6. Identify creative workarounds to meet requirements without custom development
7. Understand out-of-the-box and custom code capabilities and limitations
8. Create technical specifications
9. Design and integrate business processes and data flows between CRM and other applications, such as back-office/ERP systems
10. Train client personnel on Microsoft Dynamics CRM usage and administration (both functional and technical training)
11. Develop high-level project work plans
12. Provide technical support to existing CRM clients
13. Lead technical discussions with clients
14. Develop data conversion and testing strategies
15. Staff development and coaching
16. Execute responsibilities in alignment with Hitachi Solution Europe Ltd’s Quality Management Policy

Qualifications

1. Experience in CRM forms, screens, views, workflows, and reports development
2. Ability to design CRM systems, customizations, portals, and reports
3. CRM development or integration best practices
4. Data migration and mapping using SQL Integration Services, Scribe, or Web Services
5. Experience with SQL Reporting Services
6. Knowledge of SharePoint Services
7. Minimum 3 years experience with any CRM solution
8. Training on Dynamics CRM will be part of onboarding
9. Proficiency in English

Diversity and Inclusion at Hitachi Solutions

We believe diversity fuels innovation and growth. Our goal is to create an environment where genders, races, cultures, sexual orientations, and identities are represented and respected. We strive for a workplace where everyone’s individuality is valued and where all team members feel equally included.

If you're interested and want to learn more, apply directly and chat with us.

Additional information: By applying, you consent to Hitachi collecting and storing your personal information (name, job title, email) for recruitment purposes and future opportunities.