Lead Account Manager - French Corporate Segment

Wooclap; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading company in the education technology sector is seeking a Customer Success Manager Lead to drive client success and retention in the French corporate market. This role involves account development, team leadership, and strategic planning to enhance customer relationships and drive business growth. The ideal candidate will have strong mentoring skills and a proven ability to generate new business opportunities while ensuring high client satisfaction.

Prestations

Full medical insurance (Alan)

Hybrid working policy with homeworking allowances

MacBook Air and iPhone

Reimbursement of public transportation up to 50%

Reimbursement of phone subscription up to 50%

Qualifications

• Experience in client relationship management and team leadership.
• Proven track record in account development and upselling.

Responsabilités

• Serve as primary contact for strategic corporate clients.
• Lead contract negotiations and manage commercial responsibilities.
• Mentor the Customer Success team and drive performance.

Connaissances

Acting

Anti Money Laundering

Electrical Designing

Marketing & Promotions

DSP

Immigration

Description du poste

Are you driven by fostering client relationships and unlocking new commercial avenues while also leading and mentoring a team? If yes, this role is tailored for you!

As a Customer Success Manager Lead for the French Corporate Segment, you will be pivotal in our growth strategy within the French corporate market.

The core of your mission will focus on account development, ensuring our clients not only adopt but also expand and upsell Wooclap, ultimately enhancing our learning impact. You will also lead the team dedicated to the French corporate market, working together to achieve our mission and drive impact.

On the field 70%

Ensure Customer Success & Retention

• Serve as the primary contact for strategic corporate clients, ensuring their successful adoption and use of our platform.
• Implement methods and tools to facilitate the development of usage (e.g., short onboarding videos integrating interactive pedagogy into the corporate context).
• Leverage existing users to scale inspiring use cases to other potential users.
• Collaborate with the team to develop and implement best practices and strategies for maximizing client satisfaction and retention.
• Analyze performance metrics, identify trends, and devise action plans to enhance client success.

Generate New Business Opportunities

• Identify and analyze customer needs to tailor solutions that drive engagement and revenue growth.
• Develop a clear strategy to create growth opportunities such as upsells and expansions within existing accounts.
• Lead contract negotiations, renewals, and manage commercial responsibilities to maintain strong client relationships.
• Foster relationships with key stakeholders within accounts to understand their evolving needs and position Wooclap as a trusted partner.
• Monitor industry trends and competitor activities to identify potential opportunities for expansion and differentiation.

With the team 20%

Lead & Mentor the Customer Success Team

• Be a go-to mentor and leader: be present for your team by maintaining a consistent presence on the field and helping address urgent client concerns.
• Ensure your team maintains a low churn rate and is capable of identifying and generating new opportunities through their close relationships with clients and market knowledge.
• Set clear goals, provide regular feedback, and drive performance to exceed expectations.
• Support the entire Customer Success team in their most significant upsell negotiations to drive revenue growth and secure strategic accounts.

Strategy and Business Intelligence 10%

• Collaborate with the Head of CX to devise and execute targeted go-to-market strategies specific to the French corporate landscape.
• Work with sales, marketing, and product teams to create targeted campaigns and offerings that resonate with existing clients.
• Identify and develop effective methodologies tailored for your CSM team operating in this market.

Package

• Location: Paris
• Compensation: Commensurate with experience
• Full medical insurance (Alan)
• Hybrid working policy with homeworking allowances
• MacBook Air and iPhone
• Reimbursement of public transportation up to 50%
• Reimbursement of phone subscription up to 50%

Required Experience: Manager

Key Skills: Acting, Anti Money Laundering, Electrical Designing, Marketing & Promotions, DSP, Immigration

Employment Type: Full-Time

Experience: years

Vacancy: 1