L2 DNS, DHCP & IPAM Support Engineer

EfficientIP Inc.; France; Sur place; EUR 35 000 - 52 000; Plein temps

Résumé du poste

EfficientIP is seeking a Level 2 Support Engineer to analyze escalated issues, replicate problems in a lab or remotely, and coordinate with Level 3 and Development teams to reach a resolution or workaround.

You will maintain knowledge bases, follow escalation procedures for sensitive customers, and help improve support methodologies to reduce escalations. 1–3 years in DNS/DHCP/IPAM is expected.

Qualifications

• Degree in Computer Science and Telecommunication desired but not compulsory, depending on work experience.
• 1–3 years work experience with DNS, DHCP, IPAM, TCP/IP network architectures.
• Proven ability to interact clearly with customers by email or phone.

Responsabilités

• Maintain the knowledge base of the Technical Support Team with day-to-day experience.
• Ensure in-depth follow-up of support activity for sensitive customers or issues.
• Contribute to improving support processes to limit escalations to Level 3.
• Design and evaluate course of action in test environments and implement best solutions.

Connaissances

DNS/DHCP/IPAM

TCP/IP networks

Unix/Linux

Customer communication

Formation

Degree in Computer Science and Telecommunication

Outils

BIND

Active Directory

HTTP/HTTPS

Description du poste

EfficientIP is seeking a Level 2 Support Engineer to analyze escalated issues, replicate problems in a lab or remotely, and coordinate with Level 3 and Development teams to reach a resolution or workaround.

You will maintain knowledge bases, follow escalation procedures for sensitive customers, and help improve support methodologies to reduce escalations. 1–3 years in DNS/DHCP/IPAM is expected.