Knowledge Management Specialist

bioMérieux; Marcy-l'Étoile; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

bioMérieux, une entreprise familiale leader dans le diagnostic in vitro, recherche un Spécialiste en Gestion des Connaissances à Marcy l'Étoile. Ce rôle implique le développement de stratégies de partage des connaissances et la documentation technique pour améliorer les opérations de service sur le terrain et les initiatives d'apprentissage. Le candidat idéal possède un diplôme pertinent et plus de 5 ans d'expérience dans la rédaction technique ou la gestion des connaissances.

Qualifications

• 5+ années d'expérience en rédaction technique ou gestion des connaissances.
• Compréhension des processus de service sur le terrain.
• Expérience avec l'automatisation de connaissances alimentée par IA.

Responsabilités

• Développer une stratégie de partage des connaissances.
• Créer et maintenir la documentation technique comme des manuels de service et des guides de dépannage.
• Collaborer avec les administrateurs de plateforme pour la cohérence de la documentation.

Connaissances

Gestion de projet

Analyse

Amélioration continue

Rédaction technique

Outils de documentation

Formation

Bac+3 ou Bac+5 en Gestion des connaissances, Rédaction technique ou domaine connexe

Outils

Systèmes de gestion de contenu

LMS

Description du poste

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

We are looking for a Knowledge Management Specialist in Marcy l'Étoile who will be responsible for developing and maintaining structured knowledge-base sharing frameworks and high-quality technical documentation.

This role, via strong project management skills, ensures that technical content provided by technical experts is effectively captured, structured, and shared across global teams to support field service operations, learning initiatives, and continuous improvement.

You will significantly contribute to our new L&D strategy leveraging innovation, including AI, for rapid access to technical documentation to create a true learning environment.

What will be your missions?

• Develop and maintain a structured knowledge-sharing strategy to improve accessibility and retention,
• Lead transversal initiatives and a group of experts across different departments to enhance our technical documentation strategy (including tools & processes),
• Lead & organize service documentation activities within the team,
• Capture and structure knowledge from subject matter experts and field service teams,
• Create and maintain technical documentation, including service manuals, troubleshooting guides, and knowledge articles,
• Ensure content accuracy, clarity, and compliance with company standards and regulatory requirements,
• Collaborate with platform administrators to ensure consistency in documentation across knowledge-sharing systems and compatibility with AI solutions,
• Maintain document version control and ensure timely updates based on new information,
• Analyze user engagement and feedback to continuously optimize documentation quality and accessibility.

Who are you?

• Bachelor's or Master's degree in Knowledge Management, Technical Writing, Information Science, or a related field
• 5+ years of experience in technical writing, knowledge management, or content structuring
• Strong understanding of field service processes and technical support documentation
• Experience with AI-powered knowledge automation and content structuring
• Proficiency in documentation tools, LMS, and content management systems
• Strong analytical and process improvement skills, including project management and process solutions

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.