Key Account Manager, France

Jellycat; France; On-site; EUR 60,000 - 65,000; Full time

Job summary

Jellycat in Paris is seeking an experienced Key Account Manager to drive growth of its key accounts portfolio across France. You will own a portfolio of strategic retail partners, develop annual account strategies, and work with internal teams to deliver strong commercial results.

This position is based in Paris, with an initial training period at our London headquarters. Role paying up to €60,000 - €65,000 gross annually, depending on experience.

Qualifications

• Proven experience in a Key Account Manager role within wholesale premium sector.
• Experience managing and developing a portfolio of customer accounts.
• Track record of delivering commercial growth within an account base.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage a portfolio of key retail accounts as primary contact
• Develop and deliver annual account strategies and joint business plans
• Identify opportunities to grow sales and expand product distribution
• Proactively manage customer inquiries and commercial opportunities
• Monitor performance using data-driven insights
• Collaborate with marketing, logistics, finance, and customer service
• Visit retailers regularly and conduct range reviews
• Represent Jellycat at trade shows and follow up on opportunities
• Analyse market trends and recommend assortment and opportunities

Skills

Key Account Management

Portfolio management

Commercial growth

Stakeholder management

Cross-functional collaboration

Attention to detail

Communication

Fluent French

Fluent English

Job description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.
We are looking for an experienced Key Account Manager to drive the growth and development of our key accounts portfolio across France. Reporting to the Key Account Team Lead, you will take ownership of a portfolio of strategic retail partners, identifying opportunities to maximise performance, strengthen relationships, and support sustainable growth across the market. You will work closely with internal teams and key stakeholders to deliver exceptional account management and commercial results.
This position is based in Paris, France, with an initial training period at our company headquarters in London. Role paying up to €60,000 - €65,000.

You’ll be

• Managing a portfolio of key retail accounts as a primary commercial contact within a wholesale environment
• Developing and delivering annual account strategies and joint business plans aligned to market objectives
• Identifying opportunities to grow sales, expand product distribution, and strengthen customer partnerships
• Proactively managing customer enquiries, commercial opportunities, and day-to-day account activity
• Monitoring account performance and using data-driven insights to drive growth
• Collaborating with marketing, logistics, finance, customer service, and other internal teams to support account success
• Visiting retailers regularly, conducting range reviews, and building strong customer relationships in the field
• Representing Jellycat at trade shows and following up on new business opportunities generated through events
• Analysing market trends and making recommendations on product assortment and commercial opportunities
• Maintaining accurate customer information, tracking orders, and providing regular business updates and reporting

You’ll have

• Proven experience in a Key Account Manager role within the Wholesale, premium / luxury sector
• Experience managing and developing a portfolio of customer accounts
• A track record of delivering commercial growth within an account base or territory
• Strong commercial judgement and confidence in making informed business decisions
• Excellent relationship-building and stakeholder management skills
• A collaborative approach with the ability to work cross-functionally in a fast-paced environment
• High levels of organisation, accuracy, and attention to detail
• Strong communication skills with the ability to influence and build trust internally and externally
• Fluent French and English language skills, both written and spoken