Key Account Manager

OCUS; Paris; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading global services firm in Paris is seeking a Key Account Manager to drive client satisfaction and build strong relationships with enterprise clients. The role requires strategic thinking, excellent communication, and the ability to manage client expectations effectively. Candidates must have 5–7 years of relevant experience and be fluent in English and French.

Qualifications

• 5–7+ years of experience, including 3+ years in a startup.
• Proven track record as a Key Account Manager for global enterprise clients.
• Fluency in English and French.

Responsabilités

• Drive client satisfaction and account health.
• Ensure timely delivery of contractual commitments.
• Identify upsell and cross-sell opportunities.

Connaissances

Client relationship management

Problem-solving

Strategic thinking

Communication

Negotiation

Description du poste

As a Key Account Manager at Ocus, you’ll act as the CEO of your accounts: driving client satisfaction, orchestrating flawless delivery, and expanding relationships with global enterprise clients. This role demands ownership, grit, and high agency — you’ll be both strategist and operator, ensuring clients see and get the full value of Ocus.

Client Ownership & Relationship Management

• Serve as the single point of contact and trusted advisor for your portfolio of global enterprise clients
• Build deep, long-term relationships with senior stakeholders across product, operations, marketing and procurement
• Anticipate client needs, proactively solve problems, and maintain best-in-class service levels

Delivery Excellence

• Ensure all contractual commitments are delivered on-time, with quality and consistency
• Translate client goals into clear actions for internal delivery teams
• Monitor account health, track KPIs, and lead corrective actions where needed
• Escalate and resolve issues swiftly, protecting both client satisfaction and Ocus’ reputation

Growth & Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Build compelling business cases to expand Ocus’ footprint across teams, geographies, and use cases
• Negotiate renewals and expansions, collaborating closely with leadership on strategy and execution

Strategic Advisory

• Act as a consultant to your clients, helping them optimize their visual content strategy
• Share insights, benchmarks, and best practices to position Ocus as a strategic partner, not just a vendor
• Influence client roadmaps by connecting their business priorities to Ocus’ solutions

Cross-functional Collaboration

• Orchestrate internal teams (Delivery, Product, Ops, Marketing) around client needs
• Drive alignment between client expectations and Ocus capabilities
• Represent the “voice of the client” internally, feeding insights into product development and process improvements

Leadership Exposure

• Report directly to the CEO, with visibility and influence on Ocus’ commercial strategy
• Contribute to shaping the account management playbook as we scale globally
• 5–7+ years of experience, including 3+ years in a startup (non-negotiable)
• Proven track record as a Key Account Manager for global enterprise clients
• Consulting experience is a strong plus (strategy, ops, or digital)
• High agency, ambition, and grit — you take ownership, move fast, and deliver results
• Strong relationship-builder and communicator
• Fluent in English and French
• Based in Paris, France
• Screening Interview: A first conversation with our Talent Acquisition manager
• CEO Interview: A discussion with the CEO focusing on your skills and experience
• Business Case: A practical task where you present a business case to a KAM and the CEO