Key Account Manager

FrieslandCampina; Paris; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Company car

Bonus based on performance

Health insurance

Meal vouchers

Job summary

FrieslandCampina seeks a KAM B2C France to lead client relationships with assigned French B2C clients and coordinate cross-functionally with internal teams to execute commercial plans. The role reports to the Sales Manager France and involves travel across France weekly and quarterly to other locations.

You will build long-term partnerships, negotiate contracts, and ensure alignment with brand and category strategies to optimize market performance.

Qualifications

• 3+ years of sales experience in the French retail market.
• Degree in Business Administration or related field.
• Extensive knowledge of the French market and managing Key Accounts.
• Experience in multinational companies with matrix organizations.
• Office applications (Excel & PowerPoint); SAP and/or Salesforce experience.

Responsibilities

• Execute the company’s commercial strategy and build strong, constructive relationships with our clients.
• Deliver the best financial and operational results for the assigned accounts by identifying and maximizing opportunities.
• Ensure the valorization of our farmers’ milk while providing clients with the right service and tailored solutions.
• Negotiate contracts in accordance with pricing mandates.
• Identify potential and develop strategic partnerships with selected customers based on long-term, milk price-linked contracts.
• Monitor service levels and coordinate with other departments to ensure product availability and guarantee the highest quality of service to our clients.
• Collaborate cross-functionally within the organization to provide optimal support and service to clients.

Skills

Sales experience

Key account management

Negotiation skills

French market knowledge

Bilingual English/French

Education

Bachelor's degree in Business Administration

Tools

Excel

PowerPoint

SAP

Salesforce

Job description

Our B2C KAM role is a pivotal position within our sales organization and reports directly to the Sales Manager France. The KAM B2C France leads the client relationships with assigned French B2C clients and is responsible for building long-lasting and mutually beneficial partnerships.
This cross-functional cooperation ensures effective execution of client projects, alignment with brand and category strategies, and optimal market performance.
The role acts as a central point of coordination between customers and internal stakeholders, ensuring clear communication and timely execution of commercial plans.

Key Responsibilities:

• Execute the company’s commercial strategy and build strong, constructive relationships with our clients
• Deliver the best financial and operational results for the assigned accounts by identifying and maximizing opportunities
• Ensure the valorization of our farmers’ milk while providing clients with the right service and tailored solutions
• Negotiate contracts in accordance with pricing mandates
• Identify potential and develop strategic partnerships with selected customers based on long-term, milk price-linked contracts
• Monitor service levels and coordinate with other departments to ensure product availability and guarantee the highest quality of service to our clients
• Collaborate cross-functionally within the organization to provide optimal support and service to clients

What we ask:

• 3+ years of relevant sales experience in the French retail market (Previous experience in the food and/or dairy sector is a plus)
• A degree in Business Administration or a related field
• Extensive knowledge of the French market and previous experience managing Key Accounts, building strategic, long-term partnerships with clients
• Experience working in multinational companies with matrix organizations
• Hands‑on knowledge of Office applications (especially Excel & PowerPoint), SAP and/or Salesforce experience is an advantage
• Strong commercial acumen and excellent negotiation skills
• Positive, curious personality, and a growth mindset
• Genuine can‑do attitude and an entrepreneurial mentality
• Strategic thinker, objective, and data‑driven
• Hands‑on with a necessary dose of creativity, consistently thinking in a solution‑oriented, customer‑first manner
• Good communication skills and a strong command of both French and English
• Availability to travel across France on a weekly basis and quarterly to the Netherlands and Spain, where our global and regional headquarters are located

What we offer:

• A dynamic, challenging, and innovative work environment
• Flexible working arrangements, with the opportunity to work both from home and in the Paris office
• A strong focus on personal growth, with access to training and development opportunities
• A competitive remuneration package, including a company car, performance‑based bonus, comprehensive health insurance and meal vouchers
• The chance to shape the retail strategy for the French market while collaborating with a dynamic, international team

To successfully deliver projects and commercial initiatives, the KAM B2C France works in close collaboration with internal support team, including Sales Assistants, Marketing and Category Management, as well as Commercialisation teams.