Key Account Manager

Alan; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Fair rewards

Flexible Office

All the tools you need

Flexible vacation policy and hours

Delightful healthcare insurance

Transport benefits

Learning & Training opportunities

Personal coaching

Parental leave

Job summary

Alan is building the new standard in prevention insurance. The Key Account Manager role targets Public Sector accounts, requiring 6+ years in a customer-facing role and fluent French with advanced English.

You should be based in Paris, Bordeaux, Marseille or Annecy, or willing to relocate to one of these cities. You will manage strategic accounts, build executive relationships, identify signals of dissatisfaction, onboard new clients, renegotiate contracts, and provide data-driven insights to

Qualifications

• Minimum 6 years in a customer-facing role with senior stakeholders.
• Fluent French is required; strong English skills.
• Experience handling large organizations and unions is a plus.
• Excellent negotiation, empathy, and stakeholder management.
• Analytical mindset with data-driven decision making.
• Based in or willing to relocate to Paris, Bordeaux, Marseille or Annecy.

Responsibilities

• Handle a portfolio of strategic Public Sector accounts.
• Build and maintain relationships with key stakeholders and drive customer-centric solutions.
• Identify signals of dissatisfaction and implement corrective actions.
• Onboard new accounts and promote Alan's health partner positioning.
• Present consumption reports to customers during business reviews.
• Identify and execute initiatives to engage existing customers.
• Renegotiate contracts for value and profitability.
• Contribute to product evolution by voicing customer feedback.

Skills

C-level stakeholders

French language

English language

Account management

Negotiation

Data analysis

Active listening

Public Sector experience

Relationship building

Job description

Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we’re hiring across France, Spain, Belgium, and Canada. And beyond.

The Key Account Management Team

Our Account Management team’s purpose is to make our key accounts stay and grow with Alan. We created the team in 2020 and we are now 30+.

We are looking for amazing people to help us take care of our growing pipe on Public Sector accounts (Ministries and other public entities).

Being a Key Account Manager at Alan means joining a team of talented, committed and passionate experts, with different backgrounds.

We move fast, with a lot of ownership, and are proud to tackle big problems!

Is it you we’re looking for?

As a Key Account Manager, you will:

• Handle a portfolio of strategic accounts in the Public Sector
• Build and maintain strong customer relationships with key stakeholders and display a customer‑centric approach to identify the main needs and allow our clients to achieve their goals through Alan
• Proactively identify potential signals of dissatisfaction and implement solutions to answer them
• Ensure successful onboarding of new accounts and promote Alan health partner positioning to generate massive adoption by employees and admins
• Analyze and present consumption reports to customers through business reviews
• Identify and execute out‑of‑the‑box initiatives to engage our existing customers
• Renegotiate contracts to guarantee both great value for money to our customers and sustainable profitability
• Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams

You would be a great fit at Alan if most of this sounds like you:

• You have at least 6 years of experience in a customer‑facing role including frequent interactions with C-Levels
• You have full working proficiency in French (excellent oral and written communication)
• You have at least advanced level in English
• You are experienced in dealing with very large organizations and potentially with unions
• You have the tact and empathy that make great negotiators
• You are an expert in positive lobbying with key stakeholders and create long‑term relationship based on trust and transparency
• You are very analytical, very comfortable with presenting deep data analysis to clients and solving complex problems
• You have great active listening skills and are a master in the art of crafting the right follow‑up message
• You have a growth mindset: you are able to adapt to new trends and to develop an in‑depth understanding of the health insurance market
• You are currently based in (or willing to relocate to) Paris, Bordeaux, Marseille or Annecy.

It is nice to have a previous experience in Insurance or any industry linked to benefits. Having experience with or within the Public Sector space is also a nice to have.

For this opportunity, we are aiming to hire within the C1-E level range.

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high‑quality time with co‑workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary.
• Flexible Office. Amazing office space at our Paris HQ or sponsored co‑working hubs in Bordeaux, Bordeaux, Marseille or Annecy.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise‑canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country‑specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents.

Important note: we hire people, not roles.

Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.