Key Account Manager

didomi; France; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Didomi is seeking an experienced Key Account Manager to own a portfolio of enterprise clients, drive renewals, and lead upsell opportunities. You will collaborate with a Customer Success Manager and cross-functional teams to enhance product adoption and satisfaction.

You will develop strategic plans, demonstrate the product suite, and negotiate agreements with key stakeholders. Fluency in English and French is required for global collaboration.

Qualifications

• 3+ years of experience in a similar role within SaaS.
• Proven ability to manage and grow key accounts.
• Strong client relationship management skills.
• Excellent written and verbal communication skills.
• Experience with CRM tools, ideally Salesforce.
• Commercial focus with the ability to work independently.
• Fluent in English and French.

Responsabilités

• Own and develop a portfolio of key clients, building long-term strategies for growth, adoption, satisfaction, and retention – in close partnership with a Customer Success Manager.
• Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations.
• Manage the full commercial relationship: discovery, platform demonstration, proposal development, financial and legal negotiation, and closing.
• Grow revenue from existing Enterprise customers through upselling and cross-selling.
• Map accounts across your portfolio and develop new business opportunities within subsidiaries globally.
• Build and maintain strong relationships with key decision-makers, including identifying new executive-level champions.
• Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials).
• Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates.

Connaissances

Key Account Management

SaaS

CRM Tools

English & French

Communication skills

Outils

Salesforce

Notion

Description du poste

What we're looking for

With more than 2,000 customers, our KAM team manages our largest and most strategic accounts. We are looking for an experienced Key Account Manager to join the team. You will be responsible for managing a portfolio of enterprise clients, ensuring renewals, and driving upsell and cross-sell opportunities. You will report to the Key Account Manager Team Lead.

Responsibilities

• Own and develop a portfolio of key clients, building long-term strategies for growth, adoption, satisfaction, and retention - in close partnership with a Customer Success Manager
• Develop a deep understanding of Didomi's product suite and generate new qualified opportunities through use cases and strategic recommendations
• Manage the full commercial relationship: discovery, platform demonstration, proposal development, financial and legal negotiation, and closing
• Grow revenue from existing Enterprise customers through upselling and cross-selling
• Map accounts across your portfolio and develop new business opportunities within subsidiaries globally
• Build and maintain strong relationships with key decision-makers, including identifying new executive-level champions
• Work closely with other departments to ensure client satisfaction (product feedback, success stories, testimonials)
• Monitor and analyse account performance, maintain accurate forecasting, and provide reliable revenue estimates

Your profile

• 3+ years of experience in a similar role, with at least 2 years in the SaaS industry
• Proven ability to manage and grow key accounts
• Strong client relationship management skills
• Excellent written and verbal communication skills
• Experience with CRM tools, ideally Salesforce
• Commercial focus with the ability to work independently and manage a complex portfolio
• Fluent in English and French

Tools

Salesforce, Notion

Recruitment process

HR screening with our Talent Acquisition Expert

First interview with our Key Account Management Team Lead

Second interview with Didomi's CRO

Practical task or case study

Offer

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The information collected from your application is processed on the basis of pre-contractual measures for the purpose of managing applications. Data will be retained for two years from our last contact. You have rights of access, rectification, deletion, and opposition under applicable legislation. To exercise your rights, contact [e-mail] .