Junior Technical Support Engineer (m / f / d) - French speaking

emerson; Colombes; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise de premier plan recherche un Ingénieur Support Technique Junior pour garantir la satisfaction des clients grâce à une expertise technique approfondie. Le titulaire du poste sera responsable de résoudre les problèmes techniques, de former les clients et de documenter les connaissances pour améliorer le service. La maîtrise de l'anglais et du français ainsi qu'un diplôme en ingénierie sont essentiels pour réussir dans ce rôle. Un environnement de travail inclusif et dynamique promet des opportunités de croissance continue.

Qualifications

• Baccalauréat en ingénierie, informatique ou diplôme équivalent.
• Proficience dans un ou plusieurs langages de programmation (LabVIEW est préféré).
• Fluente en anglais et en français.

Responsabilités

• Résoudre les problèmes techniques pour les clients à tous les niveaux.
• Former les clients à travers des engagements de support technique.
• Documenter les connaissances pour permettre des résolutions auto-service.

Connaissances

Problème de solutions créatives

Résolution de problèmes

Communication

Technique

Collaboratif

Support client

Formation

Baccalauréat en ingénierie ou en informatique

Description du poste

Technical Support Engineers (TSE) partner with customers to ensure their success through deep technical knowledge of Products Platforms and Systems . TSEs respond to and anticipate technical needs to help maintain or accelerate our customers development schedule building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers recommending Platform and System improvements to R&D providing customer insight to sales and make sure Emerson Test & Measurement (T&M) is ready to support new Products and Systems.

In This Role Your Responsibilities Will Be :

Resolves technical issues for customers across all account tiers

• Resolves customers single incidents during installationimplementation and / or maintenance of Emerson T&M products and platforms.
• Advances complex technical issuesinternally to the appropriate support group while maintaining ownership of customer interaction.
• Reports design reliability or maintenance issues or bugs to R&D that arise during single incident support interactions.
• Identifies new sales opportunities in support interactions and shares insight through sales channels.

Builds customer proficiency for all account tiers through standardservices

• Educates customers through formal training and through technical supportengagements .
• Guides customers through basic product startup application troubleshootingand / or maintenance of solutions .

Captures and documents knowledge to enable self-service resolution

• Learns and adopts Knowledge-Centered Service (KCS) methodology.
• Enables customers to self-serve by creating and editing Knowledge based articles .

Who You Are :

You build the customer relationships. You seek out experts and innovators to learn about the impact emerging technologies might have on your business. You take positive action after setbacks.

For This Role You Will Need :

• Bachelors of Engineering or Computer Science or Engineering Degree required; preferred Bachelors in Electrical Engineering Computer Engineering or Computer Science.
• Proficiency in one or more programming languages is required. (LabVIEW experience is preferred)
• Fluent in English and French is mandatory
• The candidate must be eligible to French security clearance.
• Availability to travel up to 10% of time in France and EMEA.

Preferred Qualifications That Set You Apart :

• Communication Excellent verbal and written communication skills. You are comfortable communicating technical concepts to a range of backgrounds one-on-one or in front of a group.
• Problem Solver Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond short-term issues to understand the bigger picture.
• Technical Familiar with electronic circuit design concepts and basic electronic instrumentation.
• Dynamic Thrives in an environment where the work changes from day to day. You are fascinated by the multitudes of ways that engineers and scientists solve tomorrows grand challenges.
• Collaborative Team oriented with the ability to effectively collaborate with peers.
• Customer Support Experience in customer-facing roles.

Our Culture & Commitment to You :

At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Required Experience :

Junior IC

Key Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1