Junior Seller Support Advisor (english and french speaker)

Back Market; Bordeaux; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

Back Market recherche un(e) Seller Support Advisor pour améliorer l'expérience des vendeurs. Vous aurez la responsabilité de répondre aux demandes des vendeurs, d'analyser les dysfonctionnements et de collaborer avec différentes parties prenantes. Ce poste dynamique offre un environnement de travail hybride et des opportunités de développement de carrière.

Prestations

Environnement de travail hybride avec 2 jours de télétravail par semaine.

Programmes de mentorat et formation en accessibilité.

Jours flexibles supplémentaires.

Qualifications

• Au moins 1 an d'expérience dans un rôle de service clientèle.
• Expérience antérieure dans une startup en pleine croissance appréciée.
• Expérience en gestion de projets avec succès dans la gestion des délais.

Responsabilités

• Répondre aux requêtes des vendeurs par e-mail rapidement.
• Identifier les besoins et aider à l'utilisation de fonctionnalités spécifiques.
• Médiateur entre les parties internes et les vendeurs.

Connaissances

Fluent in French

Fluent in English

Excellent written and verbal communication skills

Service orientation

Tech and data savvy

Attention to detail

Time management skills

Analytical thinking

Description du poste

Were here to help make tech reliable affordable and better than new. Were a global marketplace for refurbished devices helping lower our collective environmental impact by providing trustworthy affordable tech with 92% less carbon emissions than new.

Yep you read that right. Turns out refurbished tech is way better for the planet than new. In fact With every device purchased on Back Market our positive impact on the planet grows. From our Customer Care representatives to our software engineer every individual at Back Market cuts the planet and consumers a break. Our mission is simple : to do more with what we already have.

Are you ready to join us

In order to improve seller experience and satisfaction using Back Market we are looking for a motivated and talented Seller Support Advisor.

At Back Market our Seller Support Advisors are pivotal to our success. You will be able to contribute to the overall business by leveraging your findings and supporting our sellers across their partnerships with Back Market.

As a member of the Seller Success Team you will be responsible for managing Seller Support Center requests.

Fluent french and english is a musthave

YOUR MISSION (IF YOU ACCEPT IT) :

• Respond to seller queries in a timely and accurate way via email.
• Identify needs and help them use specific features. You play a key role in educating our seller base.
• Be a mediator between internal stakeholders and sellers.
• Communicate in a clear and concise way adapting your answers to the needs of each seller.
• Analyze and report product malfunctions (for example by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with sellers.
• Inform sellers about new features and functionalities.
• Assist content managers in improving our FAQ aiming to reduce the overall contact rate by providing qualitative selfhelp to our sellers.

YOU ARE IN THE RIGHT PLACE IF :

• Preferred) At least 1 year of experience in a customer service role overseeing a range of issues (ideally for an ecommerce marketplace) and leading customers through change management.
• Previous experience in a fastgrowing startup is more than appreciated.
• Proven project management experience with success in managing deadlines customers and schedules.
• Demonstrated ability to resolve issues and maintain strong relationships with customers.
• Proven success managing customers on a Sales Success or Support team.

Skills

• Perfect fluency in French and English. Any other language is a plus particularly Spanish or German.
• Excellent written and verbal communication skills.
• Service orientation with the ability to break down complex concepts for anyone to understand.
• Knowledge of important Support KPIs.
• You are tech and datasavvy.
• You learn new tools quickly and deeply and are always tracking down new ways to streamline and gain efficiency.
• You exhibit extreme attention to detail and meticulous organizational habits.
• Superb listening skills service mindset and the proven ability to dig deeper to solve problems.
• Time management skills and a strong sense of urgency ownership and accountability you will need to be able to prioritize constantly.
• Orientation toward analytics and process improvement opportunities.
• Proactive and energetic attitude with the desire to be a key player on a resultsoriented team in a fastpaced work environment.
• High level of empathy its important for our Support Advisors to be seen as trustworthy and reliable both internally and externally.
• You are resourceful scrappy and creative if a playbook doesnt exist yet you are excited to figure it out and build it for the whole team to use.

WHY SHOULD YOU JOIN US

At Back Market were committed to hiring and supporting diverse teams of people from all backgrounds experiences and perspectives its one of the reasons were such a highscoring certified B Corp company (93.2).

No matter your role and seniority level youll enjoy impactdriven work with handson career development in an innovative driven and fastpaced environment with benefits to match like :

A mission driven work environment where your day to day makes an impact on the planet. Seriously.

Hybrid work environment with 2 remote days a week and 1 remote work week per quarter plus 3 flex days.

Employee Resource Groups including mentorship programs comprehensive accessibility policies and cultural competency training.

At Back Market we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity equity and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values.

We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications.

If reasonable accommodations are needed for the interview process please do not hesitate to discuss this with the Talent Acquisition Team.

Required Experience :

Junior IC

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1