Junior IT Support Engineer

iSoftStone; France; Sur place; EUR 30 000 - 45 000; Plein temps

Résumé du poste

A global IT service company is seeking two Junior IT Support Engineers to provide local and remote support across Europe, specifically in Paris and the Netherlands. Responsibilities include daily IT troubleshooting, workplace technology support, and effective communication in both Mandarin and English.

Qualifications

• Basic understanding of IT support and troubleshooting skills.
• Experience with Microsoft Office, email, or IT support tools.
• Fluent in Mandarin Chinese and proficient in English.

Responsabilités

• Provide daily onsite support for IT issues including laptop/desktop and application support.
• Monitor and respond to IT requests from employees in Europe.
• Assist with IT equipment procurement and maintenance.

Connaissances

IT Support

Troubleshooting

Network problem solving

Problem solving

Communication with non-technical users

Microsoft Office

Formation

High school diploma or associate’s degree

Description du poste

iSoftStone,Inc.is seeking 2 Junior IT Support Engineers to join our Team!!

1 based in Paris and the other in the Netherlands

Onsite Presence Required 5 days per week

Locations:

Netherlands:Buitenveldertselaan 3-5, 1082 VA, Amsterdam
Paris: 32 Rue de Trévise, Morning Trévise, Paris 75009

Responsibilities:

• Responsibilities include Local Support, Remote Support, and Office IT Management
• Provide daily onsite support for all IT issues, including laptop/desktop support, application support, and network troubleshooting
• Monitor and respond promptly to IT requests from employees in Europe (e.g., Local MDF, network issues, cabling, MFC printers)
• Support, maintain, and troubleshoot workplace technology (e.g., room schedulers, AV systems, phone systems, sound systems, TVs)
• Perform daily checks to ensure all office facilities and systems are functioning properly
• Assist with IT equipment procurement, track deliveries, and arrange prompt payment to suppliers
• Perform other ad-hoc tasks assigned by the client supervisor

Qualifications:

• Understanding basic IT Support/troubleshooting skills.
• Can troubleshoot simple network problems
• Familiar with office equipment like phones, TVs, and video meeting tools
• Good at solving problems and willing to learn new skills
• Comfortable working with others and talking to non-technical users
• Okay with working in the office every day and helping in person
• Experience with Microsoft Office, email, or IT support tools
• High school diploma or associate’s degree (or similar experience)

Language Requirement:

• Fluent in Mandarin Chinese (spoken and written) to coordinate with Mandarin-speaking colleagues or vendors
• Proficient in English to support a multilingual workplace across Europe

iSoftStone is a global IT service and consulting companythat creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.