Junior IT Service Desk Agent

Eurofins USA PSS Insourcing Solutions; Ivry-sur-Seine; Sur place; EUR 25 000 - 35 000; Plein temps

Résumé du poste

A leading life sciences company in Île-de-France is seeking an entry-level IT Service Desk Agent. The role involves supporting local and nationwide customers through phone, email, and chat. Candidates should be fluent in French and English, with basic troubleshooting skills in Windows and familiarity with ITIL concepts. This position offers exposure to networking and opportunities for professional growth.

Prestations

Career development support

Commitment to diversity

Focus on sustainability

Qualifications

• 6+ months of Help Desk experience or 1 year in call center.
• Ability to propose basic troubleshooting solutions.
• Works well with the global team.

Responsabilités

• Provide phone, email, and chat support for customers.
• Troubleshoot hardware, software, and network issues.
• Communicate technical concepts to non-technical users.

Connaissances

Fluent in French and English

Basic ITIL understanding

Troubleshooting for Windows OS

Knowledge of Active Directory

Understanding of network connectivity

Outils

Microsoft Office (O365, SCCM, Azure, Exchange)

Citrix

VMware or equivalent

Description du poste

Overview

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories.

You will assist customers with troubleshooting and resolving hardware, software and general network connectivity issues. This role will expose you to various tools and provide opportunities to learn high-level skills by supporting networking, active directory and security applications.

This position requires a high degree of emotional intelligence, empathy, technical expertise, and customer focus. You must be able to break down technical concepts into non-technical language and communicate them effectively to people of all IT skill levels.

The responsibilities of this position are varied on a day-to-day basis. Therefore, it is important to be open-minded and be able to deal with change.

Qualifications

Hard skills:

• Fluent in written and spoken French and English; basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.
• Ability to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS Office: O365, SCCM, Azure, Exchange; ability to understand several local laboratory application infrastructure settings from documentation.
• Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMware or equivalent; beneficial familiarity with network connectivity issues, TCP/IP, firewalls, VLAN, Ethernet.

Soft skills:

• Works well with other members of the global team, represents the team effectively when working remotely, and collaborates with laboratories around the world. A forward-thinking mindset that enhances productivity, efficiency and identifies process improvements.

Experience:

• 6+ months of experience in a Help Desk/Service Desk support role or one year of call centre experience.

Additional information

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! As an Equal Opportunity Employer, the Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more on our Careers page: careers.eurofins.com