Job Advertisement titlePost Room Supervisor

Recruitment Opportunities; Hours; Sur place; GBP 29 000 - 32 000; Plein temps

Résumé du poste

A leading council is seeking a Post Room Supervisor to manage mail operations, oversee a team, and ensure high-efficiency standards. This public-facing role requires strong attention to detail and excellent communication skills to maintain professionalism and compliance. The position offers competitive salary and benefits tailored to staff well-being and development.

Prestations

25 to 32 days’ annual leave

Career Pathways

Generous relocation package

Employee Assistance Programme

Flexible working options

Unlimited access to development courses

Qualifications

• Experienced in managing a post room.
• Fluency in English, both spoken and written.
• Ability to prioritize tasks in a busy environment.

Responsabilités

• Oversee daily operations of the post room, ensuring efficient mail handling.
• Support admin and financial tasks including updating timesheets and processing reports.
• Supervise a small team, managing workloads and maintaining high standards.

Connaissances

Attention to detail

People management

Organizational skills

Communication

Description du poste

Job number LBC03836 Contract Type Permanent Posting End Date 26 June 2025 Job Area Property and Construction

About The Job

Salary: £29,093 - £31,586 a year

Hours per week: 37

Contract type: Permanent

This is a hands-on role at the heart of our operations. You’ll be responsible for managing the day-to-day running of the post room, making sure incoming and outgoing mail is handled quickly, securely, and accurately. From sorting and distributing post to processing special deliveries like recorded and registered mail, your attention to detail will keep everything running smoothly. You’ll also be responsible for managing stock levels, using the franking machine or pre-printed envelopes, and keeping everything organised behind the scenes.

You’ll be supporting a range of admin and financial tasks—checking delivery notes, updating timesheets, processing internal recharges, and making sure monthly and annual reports are accurate and useful. You’ll work across different teams and systems, using your knowledge of spreadsheets, databases and hybrid mail to stay on top of everything. You’ll also take on a supervisory role, helping lead a small team, managing workloads, and ensuring high standards are met every day.

Please note this role does not attract sponsorship.

About You

You’re experienced, reliable, and confident in your ability to manage both people and processes. You’ve worked in a post room before and know how to prioritise tasks in a busy environment. You understand the importance of getting things right first time—whether it’s calculating postage, interpreting data, or responding to enquiries. You’ve got a good head for numbers, a strong eye for detail, and a calm, methodical approach to your work.

You’re someone who takes initiative while respecting procedures. You can influence and communicate effectively with a wide range of people, and you know how to balance competing deadlines without compromising on quality. You’ve supervised staff, managed schedules, and dealt with enquiries both internally and externally. On top of that, you care about doing things properly—whether it’s ensuring compliance with GDPR, recognising and addressing discrimination, or maintaining professionalism in everything you do.

This is a public facing role so you’ll need to show off your fluency in speaking and writing English

About Us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits

We offer a range of excellent staff benefits which include:

• From 25 to 32 days’ annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel
  
  

How to apply

We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!

Our ‘How to apply' page has more tips to help with your application: How to apply

Available documents

Attached documents are available under links. Clicking a document link will initialize its download.

• download: L5 Post Room Supervisor JD.pdf
• download: Luton Values Flyer.pdf