IT Technician/Specialist

EUC TECHS LTD; Saint-Denis; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

EUC TECHS LTD in France is seeking experienced IT Support Specialists to provide onsite end-user computing support across Paris and suburbs. The role focuses on troubleshooting hardware and software, supporting Windows endpoints, incident resolution, and delivering a high-quality user experience.

Ideal candidates have 3–4 years of Desktop Support or IT Service Desk experience, strong problem solving and customer service skills, and solid knowledge of Windows 10/11, Microsoft 365, Active

Qualifications

• 3 to 4 years of professional IT Support / Desktop Support experience.
• Hands on experience with Windows 10/11 environments.
• Experience with Microsoft 365 and common business applications.
• Working knowledge of Active Directory and user account administration.
• Exposure to ITSM and ticketing platforms and strong customer service.

Responsabilités

• Provide onsite Level 1 and Level 2 IT support to end users.
• Troubleshoot hardware, software, and connectivity issues and resolve incidents.
• Support Windows endpoints, including hardware and software deployment.
• Maintain IT documentation and ensure alignment with SLAs.
• Collaborate with Service Desk and other IT teams on escalations.

Connaissances

Windows 10/11 support

End User Computing

IT Support

Troubleshooting

Customer Service

Communication

Outils

ServiceNow

Remedy

ITSM

Ticketing systems

Description du poste

• Job Type: Full Time, Onsite
• Contract: Full Time Employment Contract | Minimum 12 months, extendable subject to performance
• Experience: 3 to 4 years of relevant IT Support / Desktop Support experience
• Start Date: From the first week of September
• Language Requirements: French B2 minimum, C1 preferred | English B1 or B2 minimum
• Work Authorization: Candidates must have the legal right to work in France for a full time position.

Important: This is a full time employment contract and not a freelance or B2B contract. You will receive employee benefits, fringe benefits, paid holidays, sick leave, and other applicable benefits and protections under French labour law.

Please note that this is a fully onsite role, and a remote option is not available.

Available Positions

• Paris: 3 Positions
• Limonest: 2 Positions

Job Summary

We are looking for experienced IT Support Specialists / Desktop Support Engineers to provide onsite technical support to end users within an enterprise environment across France.

The successful candidates will be responsible for troubleshooting hardware and software issues, supporting Windows endpoints, resolving incidents and service requests, and delivering a high quality end user experience.

The ideal candidate will have 3 to 4 years of hands on experience in Desktop Support, IT Support, End User Computing, Technical Support, or IT Service Desk environments. Strong troubleshooting, customer service, communication, and problem solving skills are essential.

Key Responsibilities

• Provide onsite Level 1 and Level 2 IT support to end users.
• Provide desktop and end user support for laptops, desktops, monitors, printers, mobile devices, and other IT peripherals.
• Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 workstations.
• Troubleshoot hardware, software, application, connectivity, and peripheral issues.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive.
• Provide basic user and account support through Active Directory and Microsoft Entra ID.
• Manage incidents and service requests through ITSM and ticketing systems.
• Create, update, prioritize, and close support tickets in line with SLA requirements.
• Perform hardware replacement, device setup, software installation, desktop imaging, and workstation deployment.
• Support user onboarding, equipment provisioning, device replacement, and IT asset management.
• Perform basic network troubleshooting involving LAN, WiFi, VPN, TCP/IP, DNS, and DHCP.
• Collaborate with Service Desk, Network, Infrastructure, Security, and other technical teams on escalated incidents.
• Provide remote support when required and coordinate with internal technical teams.
• Maintain accurate technical documentation, support procedures, and knowledge base articles.
• Follow ITIL based incident management, request fulfillment, escalation, and service management processes.
• Ensure IT equipment and endpoints comply with company security and configuration standards.

Technical Skills

• Operating Systems: Windows 10, Windows 11
• Deployment: Desktop Imaging, Operating System Deployment, Workstation Deployment
• Hardware Support: Laptop Support, Desktop Support, Printer Support, Peripheral Support, Mobile Device Support, Hardware Troubleshooting
• Networking: LAN, WAN, WiFi, VPN, TCP/IP, DNS, DHCP, Network Troubleshooting
• ITSM Tools: ServiceNow, Remedy, ITSM, Ticket Management
• IT Service Management: Incident Management, Service Request Management, Problem Management, Change Management, ITIL, SLA Management
• Asset Management: Asset Management, CMDB
• Support Environment: End User Computing, EUC, Onsite IT Support, Field Support, Remote Support, Technical Support, Helpdesk Support, Service Desk

Required Experience and Competencies

• 3 to 4 years of professional experience in IT Support, Desktop Support, End User Computing, Helpdesk, Service Desk, or Technical Support.
• Hands on experience supporting Windows 10 and Windows 11 environments.
• Experience troubleshooting desktop, laptop, printer, application, hardware, and software issues.
• Experience working with Microsoft 365 and common business applications.
• Working knowledge of Active Directory and user account administration.
• Exposure to Intune, SCCM, Microsoft Endpoint Manager, or similar endpoint management platforms.
• Experience using ServiceNow, Remedy, or similar ITSM and ticketing platforms.
• Good understanding of basic networking and connectivity troubleshooting.
• Experience working in an SLA driven enterprise IT environment.
• Strong incident management and problem solving skills.
• Excellent customer service and communication skills.