IT Technician II

VILLANOVA UNIVERSITY; Villanova; Sur place; EUR 40 000 - 60 000; Temps partiel

Résumé du poste

An educational institution is seeking an IT Technician II to provide first-level help desk support for various technology systems. The ideal candidate must be a current graduate student enrolled at Villanova University. This role offers the opportunity to assist students and faculty in troubleshooting technology issues while ensuring effective communication and problem-solving skills. Training will be provided, and the position will have flexible hours.

Qualifications

• 1 year of relevant experience or coursework.
• Willingness to complete necessary training and certifications.
• Excellent written and verbal communication skills.

Responsabilités

• Deliver first-level help desk support for all UTS-supported systems.
• Assist students, faculty, and staff with issues related to technology.
• Record support requests using the ticketing system.

Connaissances

Problem-solving abilities

Effective communication skills

Customer service experience

Basic technical knowledge

Formation

Enrollment as a graduate student at Villanova University

Description du poste

IT Technician II

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Posting Details

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Position Information

• Posting Number: 20255660V
• Position Title: IT Technician II
• Posting Type: Student
• Hours/week: 10-20
• Eligibility: Work study preferred but open to all students
• Semester: 2025-2026 Academic Year
• Location: St. Mary's Hall
• Number of positions: 5
• Department: 715-UNIT - Technology Support Services
• Contact Name: Kimberly Walter
• Contact Phone/Extension: 6105194899

Position Responsibilities

• Deliver first-level help desk support for all UTS-supported systems.
• Assist students, faculty, and staff with issues related to Villanova technology and systems.
• Diagnose and resolve computer-related problems.
• Record support requests using the TeamDynamix (TDX) ticketing system.

Requirements

• Enrollment as a graduate student at Villanova University with 1 year of relevant experience or coursework.
• Willingness to complete necessary training and certifications.
• Strong problem-solving abilities and effective communication skills.
• Must be a current graduate student at Villanova University.
• Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems).
• Excellent written and verbal communication skills.
• Strong customer service experience.

Additional Information

Summer, Fall, and Spring positions.

* Technology Support Services will provide ALL training.

Physical Demands Summary

Wage Rate: $13.00

Posting Detail Information

Closing Date (11:59pm ET): Open Until Filled

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Are you currently a registered Villanova student?
  • Yes
  • No
• * Are you eligible for work study?
  • Yes
  • No
  • I don't know
• * What is your availability? (days and times)

  (Open Ended Question)

• * Have you ever worked on campus before? If “Y”, what department and semester/year?

  (Open Ended Question)

Optional Applicant Documents:

Required Documents

• Cover Letter / Letter of Interest
• Resume / Curriculum Vitae

Optional Documents