IT Technician I - Help Desk

VILLANOVA UNIVERSITY; Villanova; Sur place; EUR 40 000 - 60 000; Temps partiel

Résumé du poste

A private university in France is seeking an IT Technician I for help desk support. This position involves assisting with technical issues for faculty, staff, and students, and requires excellent communication and customer service skills. Training is provided, and applicants must be graduate students. The role offers flexible hours at $13.00 per hour.

Qualifications

• Provide first-level help desk support to faculty, staff, and students.
• Assist with computer problems and provide diagnosis and resolutions.
• Log calls utilizing the TeamDynamix ticket system.

Responsabilités

• Consult with students, faculty, and staff regarding issues with technology.
• Assist with technical problems and provide solutions.

Connaissances

Excellent written communication skills

Excellent oral communication skills

Customer service skills

Formation

Must be a graduate student

Description du poste

IT Technician I - Help Desk

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Please see Special Instructions for more details.

Grad students only. Excellent written & oral communication skills & customer service skills required. Summer, Fall, Spring positions. Provide first level help desk support to faculty, staff & students. Assist with computer problems, provide diagnosis and resolutions. Log calls utilizing help desk system No Experience Necessary! UNIT will provide ALL the training Salary $13.00 per/hour Please Contact Kimberly Walter

Posting Details

Do you have questions about the application process? If so, please refer to the Applicant FAQ’s.

Position Information Posting Number: 20255659V Position Title: IT Technician I - Help Desk Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2025-2026 Academic Year Location St. Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899 Position Summary Information Job Description Summary: *Provide first-level help desk support to provide support for all UNIT -supported systems. *Consult with students, faculty, and staff regarding issues with Villanova technology and systems. *Assist with computer problems and provide diagnosis and resolutions. *Log calls utilizing the TeamDynamix ( TDX ) ticket system. Requirements: Must be a graduate student.
Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills. Additional Information: * Summer, Fall, and Spring position.
* UNIT will provide ALL training. Physical Demands Summary: Wage Rate: $13.00 Posting Detail Information Closing Date (11:59pm ET): Open Until Filled Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Are you currently a registered Villanova student?

• Yes
• No

* Are you eligible for work study?

• Yes
• No
• I don't know

* What is your availability? (days and times)

(Open Ended Question)

* Have you ever worked on campus before? If “Y”, what department and semester/year?

(Open Ended Question)

Optional Applicant Documents:

Required Documents

Resume / Curriculum Vitae

Optional Documents

Cover Letter / Letter of Interest