IT Technician Apprentice

swanio; Paris; Sur place; EUR 20 000 - 30 000; Plein temps

Avantages offerts par ce poste

Meal Vouchers

Monthly mobility package

25 days of paid leave

Discounts on sports activities

Annual offsite gathering

Résumé du poste

swanio in Paris is seeking an IT Technician apprentice to provide first-level support in a Mac-focused environment. The role includes troubleshooting, onboarding new hires, and maintaining IT documentation.

The ideal candidate will have a strong curiosity for IT systems and effective communication skills in English. The position offers a supportive team atmosphere where learning and autonomy are valued, along with benefits such as meal vouchers and paid holidays.

Qualifications

• Curious about IT systems with a desire to help.
• Comfortable in a macOS environment.
• Strong communication skills in English, French a plus.

Responsabilités

• Assist and troubleshoot technical issues.
• Prepare and manage new hire onboarding.
• Document IT procedures in the knowledge base.
• Collaborate on improvements and automation.

Connaissances

Problem-solving

Technical documentation

Communication (English)

Curiosity for IT systems

Organisational skills

Formation

1-2 years apprenticeship

Outils

macOS

SaaS platforms

Description du poste

About

Swan is Europe's embedded banking specialist. We empower software companies to embed banking features like accounts, cards, and payments directly into their products, under their own brand. Swan processes over 1.5 billion euros in monthly transactions for more than 150 companies—like Pennylane, Indy, Agicap, Libeo, and Lucca. Founded in 2019, the company has received growth capital from leading investors such as Lakestar, Accel, Creandum, Bpifrance and Eight Roads. Swan is a principal member of Mastercard and a licensed financial institution, regulated by the French banking authority (ACPR).

Our mission

Banking belongs in business software. Many software companies already serve small businesses incredibly well: helping them send invoices, run payroll, manage inventory, and more. They’re on a mission to become the central hub for managing every aspect of business life. But when it comes to financial workflows, there’s still a gap. Too many critical tasks like managing cash flow, tracking payments, or reconciling accounts happen outside the software, across spreadsheets, email threads, banking portals. It’s a missed opportunity. Business software shouldn’t just record financial activity — it should run it.

To learn more about us: About Swan; Our story.

Job description

In this role, you will provide first-level IT support across a modern, fully Mac-based environment. You will join a team focused on delivering seamless tech experiences for employees and scaling infrastructure with automation and precision. The IT team is composed of collaborative, detail-oriented individuals who thrive on problem-solving and user enablement.

Your mission

Our IT team operates as a lean, agile unit embedded within the People and office ecosystem. We follow a zero-ticket mindset, aiming to automate and preempt common issues through smart tooling and documentation. Your primary mission is to support our employees by ensuring they have secure, reliable, and easy-to-use tools from day one, while learning and growing into core IT operations and automation initiatives.

Main Tasks

• Assist and troubleshoot day-to-day technical issues, particularly on macOS and SaaS platforms.


• Prepare and manage new hire onboarding: devices, accounts, software provisioning.


• Maintain IT asset inventory and help track equipment returns and assignments.


• Document IT procedures, common fixes, and setup processes in an internal knowledge base.


• Collaborate with the IT team on ongoing improvements and automation (scripts, workflows).


• Ensure basic security hygiene is followed on devices (e.g., patches, encryption, updates).

Curious about your future team?

By joining Swan as an IT Technician apprentice, you will become part of our IT team led by Gabriel (IT Manager), working alongside Gérald (IT Specialist) and Rubens (IT System Administrator). You'll collaborate closely with the Security team on automation and access management projects, while also working with HR for onboarding, Finance for asset tracking, and employees across all departments. Expect a fast-paced but supportive environment where learning is encouraged and autonomy is valued.

Preferred experience

You’re a great match if:

• You are looking for a 1 or 2 years apprenticeship.


• You have a strong curiosity for how IT systems work and a genuine desire to help people solve tech problems.


• You feel comfortable in a macOS environment and have a basic understanding of IT concepts like networks, device management, or account provisioning.


• You are methodical, organised, and not afraid to dig into technical documentation or try things out.


• You communicate clearly (English is a must, oral & written, French is a strong plus), are dependable, and thrive in fast-paced environments where learning never stops.


• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying!

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

Perks of being a Swanee:

• Meal Vouchers: We provide a meal voucher card to cover your meals on work days.


• Transport: Monthly mobility package for employees. In accordance with the company agreement for sustainable mobilities, you can now use your mobility package to pay for alternative commuting modes.


• Holidays: 25 days of paid leave.


• Sports: Thanks to our partnership with Classpass and Gymlib, you can enjoy advantageous discounts on subscriptions. They offer a wide range of sports activities as well as wellness activities. The offers are valid in several European cities, as well as online.


• Offsite: Once a year we gather to reconnect, deep-dive into big topics, and relax.


• diversity and inclusion are important at Swan. We’re working hard to get better every day.

Our values:

Simplicity: Leonardo Da Vinci said: \"simplicity is the ultimate sophistication.\" If something's convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it's to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners' expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.