IT Technician

La French Tech Taiwan; Paris; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

Une entreprise de technologie à Paris recherche un(e) IT Technician pour fournir un support technique de premier niveau dans un environnement SaaS. Le poste nécessite des compétences en résolution de problèmes et en communication, ainsi qu'une bonne maîtrise des systèmes macOS. Le candidat idéal a une forte orientation service client et collaborera régulièrement avec des équipes aux États-Unis.

Qualifications

• Expérience en support informatique requis.
• Connaissance des systèmes d'exploitation, idéalement macOS.
• Fluence en français (C1 min) et en anglais (B2 min).

Responsabilités

• Fournir un support technique de premier niveau aux employés.
• Installer et configurer du matériel informatique et des logiciels.
• Gérer les comptes utilisateurs et les permissions.

Connaissances

Résolution de problèmes

Compétences en communication

Orientation client

Capacité d'adaptation

Travail d'équipe

Outils

Jamf

Description du poste

• Offres d'emploi
• Les Secteurs
• Industrie
• Numérique
• Santé
• Transition écologique
• Agriculture
• Rejoindre la Mission French Tech
• Découvrir les métiers de la Tech
  

IT Technician

• Paris
• Full-Time
• Apply Now
  
  

Job Description

POURQUOI NOUS RECRUTONS ?

We are hiring to enhance our capacity to provide timely and effective IT support in a fully cloud-based, SaaS-heavy environment.

We’re looking for an IT technician with a good service mindset and an appetite for continuous improvement.**

YOUR MISSIONS :**

• Provide first-level technical support to employees for hardware (Mac) and software issues (mainly Saas) through ticket — around 5–10 tickets/day
• Install, configure, and maintain computer hardware, operating systems, and applications
• Manage user accounts and permissions in various systems (e.g., Google Workspace, internal tools)
• Maintain accurate inventory records of IT assets
• Onboard new employees
• Contributing to process improvement and documentation (e.g., updating and writing internal procedures on Notion)
  
  

Note: As a remote-first company, we don't require IT support to handle physical devices (like keyboards, mice, etc.) — this is delegated to our Facilities team to streamline logistics and allow you to focus on value-added IT tasks.

YOUR FUTURE TEAM

You will report to Serge Ohl, Platform & IT manager.

You’ll join a small and supportive team currently composed of a SaaS Specialist.

Preferred Experience

• Experience in IT support
• Knowledge about operating system ideally macOS (or Windows, with a willingness to learn macOS)
• Proficiency in managing user accounts and permissions in SaaS platforms
• Knowledge of Jamf will be a plus
• Problem-solving: Ability to diagnose and resolve technical issues efficiently and independently.
• Communication: Excellent verbal and written communication skills to clearly explain technical concepts to non-technical users and document solutions.
• Customer Service Orientation: A strong desire to assist users and provide a positive support experience.
• Adaptability: Capacity to learn new technologies quickly and adapt to evolving IT environments.
• Teamwork: Ability to collaborate effectively with team members and other departments.
• Fluency in French (C1 minimum) and English (B2 minimum) — you’ll collaborate with teammates in the US regularly
  
  

Recruitment Process

• HR Prequalification (30 mins) with a member of the HR team
• Manager Interview (30-45min) with Serge, Platform & IT manager.
• Technical interview (1 hour) with Charles, Saas Specialist
• Professional References: At the end of the process, we may request professional references if necessary.
  
  

Additional Information

• Contract Type: Full-Time
• Location: Paris
• Possible full remote
  
  

Apply Now

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