IT Support Technician

Veepee; Saint-Denis; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading e-commerce company in Saint-Denis is looking for a skilled Incident Management professional to join their dynamic tech team. You will oversee incident management, support the digital services, and help implement automation solutions. Ideal candidates should have an IT background, be fluent in English, and possess a good understanding of programming and SQL. This role offers a creative environment with various benefits.

Prestations

Variable bonus

Dynamic international team environment

Access to self-education courses

Participation in meetups and conferences

Flexible retribution package, including Medical Insurance

Qualifications

• Proven experience with incident and IT service desk management.
• Good troubleshooting skills and best practices.
• Ability to work in early and late shifts between 6:30am - 8:00pm.

Responsabilités

• First point of contact for Incident Management.
• Create automation for Incident Management team.
• Provide first-line application support.

Connaissances

Incident management

Troubleshooting methodology

Programming (C#)

SQL knowledge

Team player

Customer-focused

Workflow automation

Formation

IT bachelor's degree or equivalent experience

Outils

n8n

Zapier

Description du poste

The vente-privee group has consolidated its various European brands, together made up of 6000 employees, under one unified conglomerate: Veepee.

This coalescence marks a new chapter in its European history. With Privalia, vente-exclusive, Eboutic and vente-privee, Veepee achieved a 3.3 billion Euro turnover as of 2024. Present in 10 countries, Veepee is taking a leading role in the European digital commerce landscape.

If you find Incident management exciting and you thrive working in a team, don’t hesitate to join our dynamic team.

In a nutshell, you will be part of a small operational and IT (Tech transversal) support team.

You will participate in several duties including managing the Incident of Veepee, monitoring the availability of our websites and some vital and essential services as well as providing first-level support for all level tech transversal and IT service desk management.

Responsibilities

• Being the first point of contact for Incident Management.
• Be the entry point for stand-by duties after working hours and during weekends on a rotative system ( On-call shift ).
• Create Automation which will benefit our Incident Management team.
• Provide first-line application support to the tech transversal team.
• Assist in the maintenance of IT documentation, and knowledge-based articles.
• Suggest, discuss, elaborate, apply and support plans to face the challenges of an ever-growing company’s IT needs

Requirements / Nice to Have

• Proven working experience with incident and IT service desk management
• Good troubleshooting methodology and following best practices
• IT bachelor graduate (or equivalent by experience)
• Familiar with at least one current programming language (ideally C#) and have a good knowledge of SQL
• Advanced level of spoken and written English
• Another European language such as French will be an advantage
• Able to work in early and late shifts between 6:30am - 20:00pm.
• Familiar with workflow automation ( ideally n8n or zapier )

Skills & qualities

• Precise, keeping an excellent eye for detail
• Team player with a “can-do”, and “hands-on” attitude
• Service-oriented whilst being customer-focused
• Flexible, autonomous, and resourcefulGood communicator
• Can deal with pressure and high volumes of work

BENEFITS

• Variable bonus
• Dynamic and creative environment within international teams
• The variety of self-education courses on our e-learning platform
• The participation in meetups and conferences locally and internationally
• Flexible retribution package (including Medical Insurance)

RECRUITMENT PROCESS

• 30-minute HR Screen with a VeepeeTech Recruiter
• Technical exchange
• Team Interview

We are convinced that it is up to you to define the way you work, to develop yourself, and to progress.

At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.

COMPANY For more information about our ecosystem: https://careers.veepee.com/en/home-page-en/

WHO WE ARE

VeepeeTech is a tech community of 600 collaborators who play a key role in Veepee’s innovative strategy.

From Warsaw to Sevilla, through Brussels, Amsterdam, Paris, Nantes, Nice, Barcelona, and Madrid all our projects are developed in an agile environment with a wide skills variety where you’ll be sure to find your place, no matter the technology you work with.

If you love to try things why don’t you jump on this new adventure?

Need more info > https://careers.veepee.com/en/

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