IT Support Engineer {Remote}

JR France; Tours; À distance; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise internationale dynamique, spécialisée dans les solutions de navigation GNSS, recherche un Ingénieur Support Technique. Dans ce rôle, vous serez responsable de la formation, du soutien technique et de l'amélioration des processus pour nos partenaires. Vous devez avoir un diplôme en géomatique et une expérience significative dans le domaine du GNSS. Une maîtrise du français et de l'anglais est requise pour interagir efficacement avec nos clients.

Qualifications

• Minimum de 3 ans d'expérience en support technique ou formation technique en领域 GNSS, cartographie LiDAR, ou ingénierie de la construction.
• Compétences en présentation et démonstration technique.
• Des voyages sont requis pour des partenaires ou des clients.

Responsabilités

• Fournir un soutien technique et une formation sur les produits via divers canaux.
• Analyser et résoudre des problèmes liés aux produits, y compris le suivi et les tests.
• Développer et mettre à jour les matériaux de formation.

Connaissances

Service à la clientèle

Résolution de problèmes

Formation technique

Communication

Bilinguisme (français/anglais)

Formation

Bachelor ou Master en Géomatique, GNSS ou domaine connexe

Description du poste

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CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.