IT Support Engineer {Remote}

JR France; Saint-Herblain; À distance; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Une entreprise internationale dans le domaine de la technologie de navigation recherche un Ingénieur Support Technique basé à Saint-Herblain. Ce poste consiste à fournir un support technique aux clients et partenaires tout en assurant une formation efficace sur les produits. Les candidats doivent avoir une expérience préalable en service client et être à l'aise avec les présentations techniques.

Qualifications

• Minimum de 3 ans d'expérience dans le support technique ou la formation.
• Compétences en communication et présentation requises.
• Voyages occasionnels nécessaires pour le rôle.

Responsabilités

• Fournir un support technique et une formation aux partenaires et clients.
• Analyser et résoudre les problèmes liés aux produits.
• Mettre à jour les matériaux de formation.

Connaissances

Service client

Support technique

Formation

Analyse de problèmes

Compétences en présentation

Bilingue Français-Anglais

Formation

Bachelor ou Master en Géomatique ou domaine similaire

Description du poste

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IT Support Engineer {Remote}, saint-herblain

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Client:

CHC Navigation | CHCNAV

Location:

saint-herblain, France

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5948984400262725632327663

Job Views:

2

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

CHC Navigation (CHCNAV) is a global leader in innovative GNSS navigation and positioning solutions, serving a diverse array of professional sectors—including land and aerial surveying, conventional GNSS surveying, 3D massive data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a critical pillar of CHCNAV’s international strategy, tasked with driving diverse, high-impact initiatives that advance our global footprint.We are seeking a highly motivated, results-driven Technical Support Engineer to join our fast-growing team. As a key member of our technical support division, you will spearhead processes and tools to deliver exceptional support experiences for CHCNAV partners, distributors, and clients—playing a pivotal role in strengthening trust, reliability, and long-term business growth.You will also serve as a technical authority, addressing inquiries, resolving issues, and delivering on-site support at partner/customer locations for training, demos, or problem-solving. Ensure the successful onboarding of new partners from both a hardware and software perspective.Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.Support sales functions as a technical expert/consultant for surveying.Develop and update training materials.Bachelor’s or master’s degree in Surveying, Geomatics, GNSS or a related field.Minimum of 3 years of effective experience in customer service/technical support or technical training in surveying, GNSS, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying...Fluency in French and professional level of English – written and oral – are mandatory.Presentation and public speaking skills, including training and technical demonstrations.There are some travels required in this role - including travel to a business partner or customer locations, trade shows, visit strategic accounts, other regional trips to support CHCNAV France team.A job in an international result-oriented company where you can make full use of your skills.