IT Support Engineer {Remote}

JR France; Perpignan; À distance; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading company in innovative GNSS navigation solutions is looking for a Technical Support Engineer to join their team. This role involves providing exceptional support to partners and customers, resolving technical issues, and conducting training. The ideal candidate will have a degree related to surveying and fluency in both French and English, with a strong background in technical support and customer service.

Qualifications

• At least 3 years of experience in customer service, technical support, or training related to surveying or GNSS.
• Fluency in French and professional proficiency in English required.
• Strong presentation and public speaking skills.

Responsabilités

• Lead processes to deliver exceptional support to partners and clients.
• Serve as a technical authority, addressing inquiries and resolving issues.
• Develop and update training materials.

Connaissances

Customer service

Technical support

Presentation skills

Public speaking

Formation

Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields

Description du poste

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About CHC Navigation (CHCNAV)

CHCNAV is a global leader in innovative GNSS navigation and positioning solutions, serving sectors including land and aerial surveying, GNSS surveying, 3D data collection, precision agriculture, unmanned navigation, robotics, and real-time GNSS infrastructure. Established in 2018, our US subsidiary is a key part of our international strategy, driving initiatives to expand our global presence.

Position: Technical Support Engineer

We are seeking a highly motivated, results-driven Technical Support Engineer to join our growing team. As a vital member of the technical support division, you will:

• Lead processes and tools to deliver exceptional support to CHCNAV partners, distributors, and clients.
• Serve as a technical authority, addressing inquiries, resolving issues, and providing on-site support for training, demos, or troubleshooting at partner/customer locations.
• Ensure smooth onboarding of new partners, covering hardware and software aspects.
• Provide timely technical support and training via email, phone, web conferences, and in person.
• Analyze problems to resolve product-related issues, including testing, troubleshooting, bug identification, and suggesting improvements.
• Support sales as a technical expert and consultant for surveying projects.
• Develop and update training materials.

Qualifications

• Bachelor’s or master’s degree in Surveying, Geomatics, GNSS, or related fields.
• At least 3 years of experience in customer service, technical support, or training in surveying, GNSS, positioning, LiDAR mapping, unmanned surveying, construction engineering, GIS, or land surveying.
• Fluency in French and professional proficiency in English (written and oral).
• Strong presentation and public speaking skills, including conducting training and technical demonstrations.

Additional Details

• Travel is required, including visits to partner/customer locations, trade shows, strategic accounts, and regional trips to support the France team.
• This role offers an opportunity to work in an international, result-oriented company where you can fully utilize your skills.